Customer Care Specialist (Elk Grove Village- Chicago, IL)
Ascension Health - Elk Grove Village, IL

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The Customer Care Specialist will be the first line of supply chain assistance for vendors and Health Ministries (HM). This position will develop and maintain tools to assure timely and accurate communication from Supply Chain Management to Health Ministries (HMs) and vendors. Maintain documents on web based communication library including posting notifications and newsletters. Provide support to department and management as required for continuity of support services.

  • Receives incoming calls from customers and suppliers; accurately communicates and records HM and supplier issues and inquiries in tracker tool; communicates with appropriate department and coworkers regarding supplier or HM questions in a timely manner.
  • Support Services for the administration of Ascension Health Supply Chain Management and GPO contract implementation.
  • Assists in tracking Letter of Commitment and Letter of Participation completion and eligibility.
  • Provides HM support for Guidance; coordinate routine training on data and contract tools.
  • The position will compile the biweekly Supply Chain Newsletter (InSINC) and will assist the Sr Director, Implementation in publishing a quarterly Supply Chain Management publication for ministry’s executives.
  • Provide system administrative support to the Ascension Health Information Systems associates for the eProcurement purchasing system (OmniBuyer).
  • Maintain documents on ecommunity, including InSINC, notifications and contract launch material.
This associate promotes, exemplifies and supports the Ascension Health Core Values of Service of the Poor, Reverence, Integrity, Wisdom, Creativity, and Dedication. All work is performed with a direct reflection of the Mission, Vision and Values of Ascension Health.

  • Minimum requirement is two-year College or the equivalent training in business setting or trade school. Bachelor’s degree preferred.
  • Two to four years of experience using Windows, Access, Excel, Word, and an electronic mail system (i.e. Outlook). Experienced on a network environment. Knowledge of PowerPoint, WinZip, FTP, and Electronic Data Management helpful. Must be able to set up and maintain databases in Access.
  • Familiar with vendor contracts, ordering procedures, business practices, business language and vendor catalogs.
  • Prior experience in hospital purchasing environment helpful.
  • Strong written and oral communication skills and ability to synthesize information across multiple data sources.
  • Well-organized, able to establish priorities, meet deadlines, manage multiple projects and function with minimal supervision.
  • Excellent interpersonal skills and ability to work with people in all disciplines and at all levels of an organization.
  • High level of accuracy with close attention to detail and excellent proofreading skills.
Ascension Health is an Equal Opportunity Employer M/F/D/V

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Ascension Health has ascended to the pinnacle of not-for-profit health care. As the largest Catholic hospital system in the US, and thus one...