Companies are only as good as the support we give our customers, and Squarespace prides itself on being the best. In fact, we've been recognized as one of the best customer service teams in the country. Our support team is growing and needs outgoing, positive, and friendly faces to join the team and continue providing our customers with the quality help they deserve. The perfect support specialist is an all-around awesome individual, who not only thinks outside the box but has a sharp eye for detail. We want people who are team players, good communicators, and problem solvers.
Work 20-30/hours a week, including weekends
Respond quickly to customer-submitted email tickets
Troubleshoot and guide customers through site setup, including identifying system and site-specific website issues
Ability to work nights and weekends
Update guides and FAQ entries
Weekly team meeting
Fluent in English and German
Writing and typing proficiency with special points for good spelling and grammar
Basic knowledge of CSS and HTML
Familiarity with the Squarespace platform or comparable blogging platform
Work well in a collaborative team environment
Background in customer service industry is a perk
Squarespace's mission is to provide creative tools that power the future of the web. From designers creating the next generation of web and mobile experiences, to anyone managing their own online presence for the first time, Squarespace provides elegant solutions that set new standards for online publishing. By focusing our efforts on the fusion of design and engineering, we strive to create long-lasting products that delight and surprise our customers.
Every Squarespace team member has 100% paid health care premiums, receives 3% 401k match, gets $5,000 to customize their own equipment setup, and enjoys unlimited time off, daily catered lunch, a great work environment, and complimentary yoga. To top it off, we are profitable and have raised $38.5 million from Accel and Index. Learn more at http://squarespace.com/careers
Squarespace - 2 years ago
Squarespace's mission is to provide creative tools that power the future of the web. From designers creating the next generation of web and...