Customer Engineer - Houston, TX - 2nd shift position
Datacard Group - United States

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Customer Engineer – Houston, TX – 2 rd shift REQ# 3188

Datacard Group is building on a 40-year heritage of innovation and customer success. Our portfolio of solutions, backed by expert service and support, enable card and secure ID programs for financial, government and other markets worldwide. With an unmatched commitment to customer satisfaction, Datacard® remains the industry’s leading brand of secure ID and card personalization solutions.

Position Purpose:

The Customer Engineer will provide field technician support to our customers in the Houston, TX. They provide both preventative and emergency maintenance, and ensure the equipment at customer sites is in proper working order. The Customer Engineer will perform the accountabilities detailed below and other duties as assigned. This is a second shift position (3 pm to 11 pm) along with occasional weekend coverage.

Responsibilities:

Electromechanical Emergency and Preventative Maintenance

60%
·
Deliver high quality preventative and emergency maintenance services on Datacard equipment
·
Diagnose and understand equipment problems
·
Work with a high degree of autonomy with the ability to test, diagnose and resolve issues
·
Utilize Oracle or equivalent ERP platform in use by Datacard to maintain proper inventory levels, resolve issues, and provide customer support by following established processes for service activity reporting and call management.
Customer Interaction
30%
·
Interact with customer operations staff
·
Be consistently reliable and timely in all aspects of the position, and display a positive attitude.
·
Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance.
·
Work to continually improve customer relations
·
Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Datacard values
Learning and Development
10%
·
Participate in company sponsored personal development and quality initiatives
·
Complete all company training and development courses required by Datacard
·
Develop competency in required applications to confidently use diverse software and systems required by the operation
·
Assist less experience personnel that require assistance with difficult repair problems
·
Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement
Basic Qualifications:
·


Associates degree in Electronics or equivalent verifiable training (e.g., military training on relevant field)
·
Minimum of 3 years of electromechanical technician experience
·
Proficient problem solving and troubleshooting skills
·
Proficient with PC’s, current operating systems and relevant software applications
·
Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short term assignments in other locations
·
Ability to occasionally lift up to 50 pounds
·
Ability to travel up to 25%
·
Ability to work second shift hours
Preferred Qualifications:
·


Additional electromechanical technician or field service experience
·
Advanced technical education
·
Proficient in electro-mechanics, digital electronics and software required to maintain Datacard and 3 rd party products
·
Skilled with tools and electronic test equipment
·
A+ Certification and/or N+ Certification
Datacard Group is an Equal Opportunity Affirmative Action Employer.
NO AGENCIES, NO RELOCATION

Datacard Group - 17 months ago - save job - block
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About this company
10 reviews
DataCard has a full deck of financial and identification products. The company, which does business as DataCard Group, offers card printers,...