Customer Sales/Service Representative
The Taunton Press, Inc - Newtown, CT

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Leading publisher seeks a pro-active self-starter to join our Fulfillment Service Center. This is a diverse position with an opportunity to assist customers in many ways and grow your skills. Will work in a team environment and be responsible for maintaining proactive communication with customers via phone, email or regular mail; cross selling products and services; troubleshooting and resolving customer issues; and assisting in streamlining of workflow processes and procedures, etc. The candidate must embrace technology and continually look to improve existing systems. The ideal person thrives in a fast-paced and challenging environment and consistently delivers high quality work. Looking for someone who is a quick learner, detail oriented, and is customer focused and self-motivated. Prior work in the Customer Service field with telephone, data entry and computer experience is a major plus. This is an opportunity to learn and grow with the business.

Duties and Responsibilities:
  • Maintains proactive communication with customers via phone, email or regular mail. Cross sells products and services to customers.
  • Meets established business and productivity objectives as well as established metrics.
  • Maintains up-to-date knowledge of all Taunton products.
  • Provides customers with comprehensive product, service and online troubleshooting assistance.
  • Researches, diagnoses and resolves client issues promptly and accurately to retain and promote customer loyalty.
  • Confirms customer understanding of solution(s) and provides additional customer education and training as needed.
  • Contributes ideas on ways to resolve problems to better serve the customer and/or improve productivity.
  • Responsible for suggesting, promoting and selling alternative products or services.
  • Provides advice and help to customers using Taunton products or services.
  • Recognizes, documents, and informs the manager regarding trends in customer calls and emails.
  • Additional duties as needed.
  • Able to move easily between multiple applications and assignments based on ever changing priorities.
  • Strong computer skills with proficiency in data entry while interacting with clients.
  • Phone sales experience a plus. Drive to retain existing customers and develop new business by closing sales quickly in a competitive marketplace.
  • Demonstrate leadership qualities.
  • History of strong organizational skills.
  • Experience in Outlook, Excel, Word and SharePoint is a plus.
  • Degree preferred.