Customer Service - Full Time
Advance America 620 reviews - Madison, WI

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Job Summary:
Provide exceptional customer service and assist the Center Manager in the daily operations which include but are not limited to: collecting, data entry, marketing, sales of alternative products, cash handling, and contributing to the success of the center.

Job Responsibilities:
Customer Service – Provide exceptional service and support to customers.

Team relationships- Relates well to all levels of employees and management and is able to build appropriate and effective relationships.

Data Entry – Complete transactions accurately and in a timely manner on both new and existing accounts.

Account Maintenance –Ensure all required documentation is included in each customer’s file. Information must be accurate and complete.

Customer Privacy- Ensure integrity of all customer files/documentation information.

Sales – Recommend and sell products and services to meet customer’s needs.

Product Knowledge – Understand the features and benefits of the new and current products so you can assist with the company’s marketing and sales initiatives.

Inventory Control – Maintaining control of all current products (i.e. Prepaid Visa’s, Money Orders, Checks).

Collections - Assist with collecting Past Due, NSF, and Write Offs.

Phone Etiquette – Handle all incoming and outgoing calls in a professional, customer-oriented manner.

Cash Handling – Maintain accurate cash controls while performing daily balance customer transactions..

Loss Prevention – Adhering to all company policy, procedures, and directives to ensure the safety of customers and employees.

Center Appearance Maintain clean and organized center; Housekeeping duties include but not limited to vacuuming, sweeping, dusting, cleaning windows, bathroom upkeep, etc.

Local Travel - Assist with marketing, staffing, and bank transaction responsibilities within the division.

Oversee center operations when management is not present; which will involve opening and closing procedures.

Ensure all Federal, State and Local laws are being followed.

Adhere to all company policies and procedures.

Adhere to all safety regulations.

Adhere to all points of the Creed.

Our Creed:
Respect Your Customers: Treat them with dignity and courtesy at all times.

Respect Your Associates: Treat them as you would like to be treated.

Respect Yourself: Work hard and use good ethical judgment in everything you do.

Respect the Law: It is there to protect us and our Customers

Job Requirements:
Equivalent Education Level Required:
High School Diploma or equivalent preferred.

Experience Required:
Cash handling and computer experience required. Experience in banking/collections/retail industry preferred. Two years working experience preferred.

Knowledge Required:
Exceptional customer service and sales skills.

Minimum Requirements:
Must have a Valid driver’s license, reliable transportation, and immediate access to an insured vehicle during working hours, minimum age 18-eligible to work in U.S.; and ability to pass a background check.

About this company
620 reviews
Advance America, Cash Advance Centers is one of the largest payday advance firms in the US. Active in nearly 30 states, it operates more...