Customer Service - Payroll Specialist - Richmond
Paychex - Glen Allen, VA

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With headquarters in Rochester, NY, Paychex, Inc. has more than 100 offices and serves approximately 554,000 payroll clients nationwide. We provide comprehensive payroll services, including payroll processing, payroll tax administration, time and attendance solutions, and employee pay services. Human Resource Services include 401(k) plan recordkeeping, workers' compensation administration, section 125 plans, a professional employer organization, and other administrative services for business.


is always looking for individuals who want to work for a company that allows for growth and development. With your desire to succeed and our


and resources, opportunities at Paychex are more than just jobs. They are your chance to build a solid career with a company named to FORTUNE magazine's "100 Best Companies to Work For" list seven times since 2002. We provide an atmosphere that fosters a

healthy work life balance

, and our comprehensive

benefits package

provides health care, retirement planning, education assistance, and much more.

Maintains base of payroll clients on all products, including Taxpay, Paylink, Direct Deposit, BTR reporting, and check signing and stuffing in order to meet client payroll, Human Resource, and employee benefit service needs.

Contacts clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments.

Keys all payroll-related data necessary to process and meet appointment schedules.

Provides quality client service to maintain a high rate of client retention.

Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with our clients. Corresponds with federal, state, and local tax agencies on behalf of clients to resolve problems.

Maintains client files to ensure efficient operation and improved client service.

Researches and resolves client and system problems to ensure accurate payroll reports and tax returns.

Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote a positive quality service image.

May participate in conducting branch training sessions to empower and develop employees.

Continues self-study modules to become a senior payroll specialist.


High school diploma and a minimum of 3 years office experience with a proven facility in data entry, customer service, and problem resolution required. Consideration may be given to a candidate with a degree in lieu of experience. Capable of performing, understanding, and explaining to clients payroll and tax computations. Competency includes, but is not limited to, successful completion of job dependent exams as deemed appropriate during training period(s).

Job Category


Customer Service

Primary Location


Virginia-Glen Allen-Richmond Office

Richmond Office

3960 Stillman Parkway

Suite 100

Glen Allen





About this company
359 reviews
Paychex, Inc. is a leader in the payroll and human resource industry, serving over a half million businesses nationwide. The company was...