Thank you for your interest in Maxwell Systems, Inc. We look forward to connecting should you meet the following criteria! SUMMARYWe are looking for customer care professionals who can build customer loyalty while delivering WOW- Level service in a single bound! If you are an energetic, enthusiastic lifelong learner with a passion for GREAT customer service we want to talk to you. As a member of the Maxwell Systems Customer Care organization you will be working with our most valued assets, our customers. At Maxwell, our customers define quality and customer retention and delight is how we define success.If you get a sense of accomplishment out of connecting with people, solving tough problems, sharing your knowledge and helping customers to grow their business, we have a great place for you. If you have past experience with general accounting, accounts payable & receivable, payroll or general ledger, even better. We can train those skills if you have the right aptitude and of course, passion for building lifelong customers. In addition to solid technical skills, we look for professionals with great attitudes, self-motivation a strong work ethic, creativity and energy and most importantly, a desire to go above and beyond to deliver a great technical support experience to our customers.NOTE: This is not a help desk position or check the box technical support This is high end boutique support in the software industry where nothing but the best care will do. You bring the world class customer care attitude and we will train the accounting and tech piece! PURPOSE Build customer loyalty with your enthusiasm and above and beyond Customer Service. Work closely with a team of support professionals to identify, document, solve or prioritize and escalate issues that impact our customers success. Insure that our customers are getting the most out of their software and support dollars Deliver value with every customer interaction
RESPONSIBILITIES Identify product issues or defects and represent accurately with critical information such as severity and impact to the customer, following established escalation processes, helping to improve the product and customer experienceQUALIFICATIONS Track record of delivering GREAT customer service and support Excellent written and verbal communication skills Solid Computer literacy and experience with Microsoft Office products Experience working in a team environment Creative thinking and analytical problem solving skills Time management skills and the ability to work with deadlines Manage multiple priorities and projects simultaneouslyEDUCATION A proven track record and passion for being a lifelong learner Accounting training or degree preferred or equivalent experience
CareerBuilder - 10 months ago
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