Concord, CA - Customer Service Agent / Account Manager - Commercial Lines
HUB International of California is a company dedicated to superior customer service with employees committed to adding value to every client activity. We offer our clients complete worldwide brokerage services including insurance, reinsurance, alternative risk financing, association programs, risk management consulting including claims management/loss control, information systems security, human resources and benefits consulting.
We are currently seeking an experienced Account Manager for our Commercial Lines Division.
In this role you will process Producer requests, maintain the accuracy of our databases, aid with billing questions, service all clientele in a consistent and professional manner. To work with producers to maintain synergy with HUB corporate goals, our carrier requirements, and the needs of our clients.
The ideal candidate will possess a minimum of three years of previous brokerage experience, excellent written/verbal communication skills, strong computer skills and the ability to apply mathematical concepts.
HUB International of California offers a generous fringe benefit package including medical, dental, life, 401K with company match, and flexible spending accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned or requested by management including special projects.
Utilize independent and discretionary judgement with regard to management of assigned accounts.
Foster a positive and mutually supportive working environment, in order to provide the best possible client service and Producer support. Service the needs of our insured’s with professionalism, positive attitude, and promptness.
Manage and service commercial book of business within group for Producer or Team of Producers.
Perform to the minimum level of our “Best Practices” and published Commercial Lines Standards and Procedures.
Using independent and good judgement at all times, must initiate and foster the innovation of new client service related procedures, solutions, and ideas that meet or exceed Group Performance Goals.
Hub International is an insurance broker that operates more than 340 offices in a decentralized regional hub-and-satellite-office structure....