Customer Service Agent - Full Time - Boston
Air Canada 233 reviews - Boston, MA

This job posting is no longer available on Air Canada. Find similar jobs:Customer Service Agent jobs - Air Canada jobs




Being part of Air


is to
become part of an iconic Canadian symbol. Let your career take flight by
joining our diverse and vibrant team at the leading edge of passenger

Basic Purpose Of Position

Deal directly with the public, other airlines and Company employees by providing Airport customer services in a manner prescribed by the Company.


Check in Passengers issue boarding pass, seat selection and verify immigration documentation

Check in baggage - ensure Company regulation regarding size/weight are complied with - collect excess charges.

Make reservations

Compute fares, issue tickets and provide passenger with relevant information, including Customs and Immigration requirements

Perform Baggage Tracing duties.

Coordinate the boarding of passengers onto the aircraft:
. Ensure safety procedures are followed

. Monitor carry on baggage

. Assist passengers as required

Operate loading bridges

Handle irate passengers/oversells and those affected by irregular operations.

Handle VIP's

Assist physical challenged passengers. includes pushing wheelchairs if required.

Handle and account for cash/documents in accordance with Company regulations.

May be required to man First Class Lounge to provide ticketing, check in, information assistance etc. to passengers

Update records in Res III as required to ensure proper processing of passengers at next point of contact.

Maintain all Company standards.

In the absence of Manager or Lead Customer Service Agents make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests.

Inform staff either verbally or in writing, as required, of changes in rules, methods or procedures.

Ensure that all necessary supplies and material are on hand in sufficient quantity.

Collect and compile statistical data.


Must have an ability to use tact, good judgement and initiative.

Must be capable of expressing self in a clear and pleasant manner.

Ability to work under pressure with a minimum of supervision

Must wear Company uniform as prescribed and conform to Company grooming standards.

Must be able to stand for extended period of time.

Must, after training, be able to efficiently use the Companys' automated reservations, ticketing and baggage tracing systems.

Must be able to lift seventy (70) lbs unaided.

Must maintain an acceptable attendance record.

Must be able to work shift work including irregular shifts and overtime when required/directed.


Required to wear Company provided hearing protection when working in designated high noise areas.

At Air Canada,
we want to fly higher when it comes to employment equity. We therefore
encourage applications from Aboriginal peoples, women, members of a
visible minority and persons with a disability.

Canada thanks all candidates for their interest; however only those selected to
continue in the process will be contacted.


Customer Sales & Service Agent (Airport)

Primary Location




Job Posting Start Date & Job Posting End Date:
Apr 17, 2013, 11:53:27 AM


May 17, 2013, 10:59:59 PM

About this company
233 reviews
Air Canada is the flag carrier and largest airline of Canada. The airline, founded in 1936, provides scheduled and charter air transport for...