Customer Service Associate
Customer Service Associate Patient Accounts (15627) Bryan Medical Center - West Campus, Lincoln, NE - Lincoln, NE

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Associates degree is preferred
  • 1 year experience required
  • The Customer Service Associate represents Patient Financial Services (PFS) by answering phone, written and face-to-face inquiries related to billing. Assists patients and their families, attorneys, collection agencies, insurance companies, government agencies and other medical providers with questions concerning patient billing, collection policies, demographic details, financial screening and other related questions. Establishes payment arrangements, including promises to pay, payment contracts, loan programs, and charity care on patient accounts per departmental policies. Reviews processes, comments and scans all written correspondence received by Patient Financial Services into PFS data management system.

    Requirements: High school diploma or equivalent is required. Associate's degree in business or accounting-related field preferred. Minimum of one (1) year hospital or medical-related billing experience required. Must be 19 years of age to witness legal consents.