Customer Service Associate
Snap-on Incorporated - Libertyville, IL

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Summary: We are looking for an enthusiastic individual who can respond to a high volume of inbound calls, provide quick and accurate data entry to support to our front end credit processing, the set up of new accounts, provide timely information on our promotions, products and services and demonstrate our commitment to customer service.

Major Responsibilities:
Enter customer and transactional information taken verbally, electronically and in writing into designated systems for credit adjudication and documentation

Responsive and positive interaction with several thousand representatives in the field

Meet or exceed targeted call center performance requirements

Communicate decisions to and discuss transactional information with the field.

Performing other projects and functions as required by the Manager of Customer Care

Requirements:
Excellent communication skills, including at least two years of experience in a customer service role, preferably in a financial services environment.

Associates/BA/BS preferred, not required

Maintain customer confidence & protect operations by keeping information confidential

Computer proficiency in Microsoft Word and Excel and strong keyboard skills.

Basic understanding of credit underwriting requirements

Ability to maintain high performance levels while learning new tasks quickly

Bilingual a plus (Either Spanish or French)

Characteristics:
Solid verbal and listening skills

Strong customer service/call center type skills

Ability to build effective communications and relationships whether over the phone or in person

Professionalism

Team and collaborative skills

Must be able to multi-task

Effort:
Must maintain flexible work hours for shifting schedule requirements for a call center that provides coverage for the US and Canada

Fast paced office environment

Working Environment: Normal work environment

Snap-on Incorporated - 2 years ago - save job - block
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About this company
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Snap-on understands the mechanics of the automotive repair business. The company is a leading manufacturer and distributor of high-quality...