Summary: We are looking for an enthusiastic individual who can respond to a high volume of inbound calls, provide quick and accurate data entry to support to our front end credit processing, the set up of new accounts, provide timely information on our promotions, products and services and demonstrate our commitment to customer service.
Enter customer and transactional information taken verbally, electronically and in writing into designated systems for credit adjudication and documentation
Responsive and positive interaction with several thousand representatives in the field
Meet or exceed targeted call center performance requirements
Communicate decisions to and discuss transactional information with the field.
Performing other projects and functions as required by the Manager of Customer Care
Excellent communication skills, including at least two years of experience in a customer service role, preferably in a financial services environment.
Associates/BA/BS preferred, not required
Maintain customer confidence & protect operations by keeping information confidential
Computer proficiency in Microsoft Word and Excel and strong keyboard skills.
Basic understanding of credit underwriting requirements
Ability to maintain high performance levels while learning new tasks quickly
Bilingual a plus (Either Spanish or French)
Solid verbal and listening skills
Strong customer service/call center type skills
Ability to build effective communications and relationships whether over the phone or in person
Team and collaborative skills
Must be able to multi-task
Must maintain flexible work hours for shifting schedule requirements for a call center that provides coverage for the US and Canada
Fast paced office environment
Working Environment: Normal work environment
Snap-on Incorporated - 2 years ago
Snap-on understands the mechanics of the automotive repair business. The company is a leading manufacturer and distributor of high-quality...