Customer Service Associate (Part Time; M-F, 8:30AM-1:30PM)
Empire Today LLC 150 reviews - New York, NY

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POSITION SCOPE This position works directly with our customers receiving inbound calls, fielding questions and handling items related to all phases of our products and services. The individual must be able to manage a diverse array of customer calls, and responsibilities using a flexible mind set and telephone style.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Receive inbound calls and answer questions from customers
  • Handle items related to all phases of Empire‚Äôs products and services
  • Address escalated customer concerns
  • Perform other functions as necessary or as assigned

KNOWLEDGE, SKILLS AND ABILITIES
  • Minimum 1-2 years of customer service experience preferred
  • Excellent multi-tasking ability; ability to perform proficiently using a keyboard, mouse, and phone at the same time
  • Basic computer and typing skills (35 wpm)
  • Personable phone manner that exudes professionalism and offers the caller an affable, can-do spirit and attitude
  • Attention to detail and excellent follow-up and research skills
  • Clear, concise diction and vocabulary
  • Ability to communicate clearly, concisely and professionally using standard English
  • Problem solving skills

Education: High school diploma or equivalent required.

Computer Knowledge Requirements: MS Word, Excel, and Outlook.

Our employees enjoy a casual, yet results-oriented environment where we value creativity, teamwork and innovation. To take your first step toward joining our winning team, please apply today.

Branch/Location Office
08 New York

City
Islandia

State/Province
New York [NY]

Country
United States [US]

Zip
11749

About this company
150 reviews
Our mission at Empire Today® is to secure loyal customers for life. Our employees strongly believe in this mission and work hard every...