Customer Service Contracts Administrator- ( Hampton NH )
B/E Aerospace - Hampton, NH

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Customer Service Contracts Administrator, Brazonics a B/E Aerospace company

If you're looking for a career in the exciting Aerospace Industry and have passion about what you do, a strong work-ethic and you are eager to grow as a professional, then consider this opportunity!

At B/E Aerospace, you’ll discover true passion around every corner, in every office and in everything we do. It’s an environment unlike anything you’ve experienced. You’ll work side-by-side with devoted professionals, enjoy the benefits of a strong and evolving company, and have a voice in shaping our future.

This Contracts Administrator opening provides the right candidate with a great opportunity to learn and grow in the manufacturing field. This position will be the on-site customer service contact providing critical support to our manufacturing facility in Hampton, NH.

We specialize in the manufacturing of aluminum brazed assemblies including enclosures, chassis, cold plates and heat exchangers for defense and commercial aerospace industrial markets. Our unique processes go beyond traditional capabilities to provide our customers with durable, highly efficient thermal solutions. This high-level of service is accomplished by combining an innovative and knowledgeable engineering team with a versatile and reliable manufacturing group. The result is a resource for military, aerospace, and commercial customers who need top of the line expertise and product manufacturing.

The ideal candidate will possess solid customer service skills, thrive in a fast-paced business environment, and have a strong understanding of business disciplines including the ability to apply well-defined work techniques and procedures in day-to-day activities. This position will be critical team member supporting multiple activities including, but not limited to maintaining revision control of customer documentation, specifications, and drawings. Coordinates incorporation of changes to ensure proper revision control is maintained. Responsible for handling customer accounts as assigned by the Customer Service Supervisor.

Job Summary and Description

Under supervision of the Customer Service Supervisor, performs a variety of functions to support members of the Engineering, Quality, and Production Control departments.

Responsible for incorporating new and changed documents into the document control files and updating the business system accordingly.

Verify document revisions on RFQ’s and provide copies of the documentation to Purchasing.

Verify document revisions on travelers and provide copies of the documentation to Production Control.

Maintain the distribution of current revision documents, procedures and specifications to Brazonics personnel when necessary.

Update obsolete documents in the business system and remove from the active file location.

Input customer Purchase Order requirements into Brazonics business system to reflect contractually agreed price, delivery, lead time, purchase order text, quality requirements, specified Terms and Conditions, and any other pertinent data. Prepare and forward Purchase Order Acknowledgment noting Brazonics acceptance or exceptions per specified customer website instructions.

Prepare manual and/or electronic contract folders for each order. Includes posting quote backup, drawings, purchase order, Statement of Work, CDRL’s etc. to the designated Contracts electronic repository.

Initiate and maintain manual and/or electronic Contract files to ensure all relevant contract information is properly documented and incorporated for reference, includes customer correspondence and internal job related information.

Maintain contract file composition methodology, file folder marking and contents input guidelines.

Maintain manual and/or electronic Contract information regarding Customer Change Order Log, prepares Customer Change Impact Assessment Router in preparation for Change Board and initiates pre-release as required. Prepares Customer Change Concurrence Document as required and forwards to customer for signature and authorization. Process order upon receipt of customer direction. Must also have the ability to understand document revision control.

Inputs and tracks Return Orders (RMA’s). Forwards request for authorization of repair procedures, funding, delivery commits to Customer. Update and maintains RMA Logs as needed.

Perform reconciliation of daily shipments and ensure any issues are resolved with Shipping, Production and Accounting and that the necessary adjustments are made.

Act as primary customer interface regarding status on company contractual efforts including all Pull Production and MRP self release programs. Issues requiring elevation will be addressed with the Customer Service Supervisor.

Filing and purging of Proprietary Information Agreements, Non Disclosure Agreements, and Representations and Certifications.

Other duties as assigned.

Associates Degree is desirable with a minimum of four (4) years experience in Contract Administration and Customer Service. Highly developed written and verbal skills accompanied by a professional demeanor.

Advanced skills in Word Processing, Excel, and database literacy are necessary. Outstanding organizational, time management and follow up skills.

The above is just an example of the challenges and opportunities this position can offer you.

The information below will provide you more facts about our company and a few more reasons why you should consider working for B/E Aerospace.

We foster a culture that is focused on complete support and dedication – and it is how our people remain proud, grow individually, and become more successful in their careers each day.

For more information about Brazonics Inc, B/E Aerospace or the Employee Benefits we provide, please click on the below links:


B/E Aerospace:

And finally, for more about B/E Aerospace Benefits, go to:

If the above description sounds like the perfect opportunity for you, please click on the "Apply" button below.

Thank you for considering this opportunity and employment at B/E Aerospace! We look forward to hearing from you soon.

BE Aerospace, Inc., is an affirmative action/equal opportunity/e-verify employer

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BE Aerospace, Inc. is manufacturer of cabin interior products for commercial aircraft and business jets and the world’s distributor of...