Customer Service Coordinator, Wilkes Barre, PA
Mondelez International 376 reviews - Wilkes-Barre, PA

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Customer Service Coordinator

Wilkes Barre, PA

Mondelēz International is a whole new company that has been reimagined with a single focus in mind: create delicious moments of joy by sharing the world’s favorite brands. Launched on Oct. 1, 2012, and employing around 100,000 people around the world, Mondelēz International comprises the global snacking and food brands of the former Kraft Foods Inc.

While Mondelēz International is new, our brands are as diverse and rich with heritage as the 170 countries in which our products are marketed. As the world’s pre-eminent maker of snacks, Mondelēz International has leading shares in every category and every region of the world in which it competes. The company holds the No. 1 position globally in Biscuits, Chocolate, Candy and Powdered Beverages as well as the No. 2 position in Gum and Coffee.

Mondelēz International’s portfolio includes several billion-dollar brands such as Nabisco, Oreo and LU biscuits, Cadbury and Milka chocolate, Jacobs coffee, Tang powdered beverages and Trident gums. Mondelēz International has annual revenue of approximately $36 billion and operations in more than 80 countries.

For more information, visit and mondelezinternational.


The Customer Service Coordinator position is an integral part of Customer Service & Logistics. The successful candidate will have exposure to EDI, Supply Chain, Mixing Centers, Plants and Buffers, Transportation, Logistics, Forecasting, Inventory Planning, Demand Planning and financial aspects of the business.

The Customer Service Coordinator is responsible for handling orders received, insuring products are priced correctly, ordering appropriate quantities, sourcing from the correct locations, shipping to the customer per their specifications, and managing truckload rounding. The position is also responsible for key financial and supply chain performance measurements and participation in Supply Chain efficiencies. Strong emphasis on team environment with clear communication at all levels


High school diploma or equivalent. Bachelor’s degree is a benefit.
Two or more year customer service experience.
Exceptional organizational and time management skills.
Strong focus on follow through.
High degree of professionalism and business maturity.
Ability and willingness to work remotely on a frequent basis.
Ability to deal with ambiguity and unknowns.
Ability to excel within a team environment.
Strong written and verbal communication skills.
Effective negotiating skills.
Ability to utilize technology to work smarter, and improve the level of service.
Ability to understand and comprehend complex procedures.
Must be able to deal with difficult situations tactfully and resolve conflict effectively.
Ability to handle multiple tasks and priorities without supervision and meet established deadlines.
Self-starter capability.
Strong interpersonal skills.
Able to build and sustain relationships.
Willingness and ability to travel overnight (10%)

Mondelēz International is an equal opportunity and Affirmative Action employer. We actively seek to maintain a diverse work force, and Mondelēz International therefore recruits qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or Vietnam veteran status.

About this company
376 reviews
Mondelēz International, Inc. is an American multinational confectionery, food and beverage conglomerate, employing around 107,000 people...