Customer Service Inspection Manager - Hollidaysburg, PA
Watco Companies - Hollidaysburg, PA

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GENERAL PURPOSE: The general purpose of this position is to work with our Inbound Inspection Team and customers to coordinate maintenance (repair, paint / coating, cleaning) events on railcars (e.g., tank, hopper, and other freight cars) that are in agreement with FRA, AAR, and customer requirements and Watco Companies, LLC service capabilities.
Serve as the primary customer contact, answering customer questions and requests related to services on railcar maintenance. •
Evaluate en-route notifications from customers ensuring Watco has received appropriate information (e.g., MSDS, cleaning certificate, drawings, shop instructions, shop records, etc.) to service railcars. •
Communicate with customers using verbal and electronic skills to provide required / requested information and effectively develop / build relationships. •
Prepare railcar file to ensure Plant has the appropriate forms, documentation, drawings and information to service railcar. •
Communicate railcar maintenance expectations, perspectives and requirements between Plant operations team and the customer. •
Work directly with the Inbound Inspection team to effectively insure accuracy of estimates / BRC’s and minimize supplemental repairs. •
Monitor and track railcar movements in and out of railcar maintenance centers and resolve any items that are causing service delays to meet work order deadlines. •
Enter and update data in computer systems to reflect accurate dates, car status changes, and notifications on railcar maintenance activities. •
Develops daily, weekly, and monthly railcar status reports. •
Manage documents / data and communicates important information such as customer requirements, shop instructions, and technical specifications to appropriate team members. •
Work directly with Inbound Inspection team and other teams, both internal and external while establishing a team atmosphere. •
Other duties as assigned.


4 years experience in railcar maintenance planning and fleet management. •
Experience in Tank car repair, Freight car repair (all car types), railcar cleaning, and railcar coating. •
Industry knowledge of AAR and FRA rules, and Tank Regulations. •
Ability to read and interpret blue prints and technical drawings. •
Excellent verbal, written and electronic communication skills, ability to communicate with all levels of customer organization. •
Strong attention to detail. •
Exceptional organizational skills and ability to multitask. •
Computer proficiency in MS Office applications and AS400 would be beneficial.

About this company
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Watco Companies (WCI) offers a wide-range of railcar services. Subsidiary Watco Transportation Services (WTS) runs 20-plus short-line...