Customer Service Inspection Manager - Hollidaysburg, PA
Watco Companies - Hollidaysburg, PA

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GENERAL PURPOSE: The general purpose of this position is to work with our Inbound Inspection Team and customers to coordinate maintenance (repair, paint / coating, cleaning) events on railcars (e.g., tank, hopper, and other freight cars) that are in agreement with FRA, AAR, and customer requirements and Watco Companies, LLC service capabilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES: •
Serve as the primary customer contact, answering customer questions and requests related to services on railcar maintenance. •
Evaluate en-route notifications from customers ensuring Watco has received appropriate information (e.g., MSDS, cleaning certificate, drawings, shop instructions, shop records, etc.) to service railcars. •
Communicate with customers using verbal and electronic skills to provide required / requested information and effectively develop / build relationships. •
Prepare railcar file to ensure Plant has the appropriate forms, documentation, drawings and information to service railcar. •
Communicate railcar maintenance expectations, perspectives and requirements between Plant operations team and the customer. •
Work directly with the Inbound Inspection team to effectively insure accuracy of estimates / BRC’s and minimize supplemental repairs. •
Monitor and track railcar movements in and out of railcar maintenance centers and resolve any items that are causing service delays to meet work order deadlines. •
Enter and update data in computer systems to reflect accurate dates, car status changes, and notifications on railcar maintenance activities. •
Develops daily, weekly, and monthly railcar status reports. •
Manage documents / data and communicates important information such as customer requirements, shop instructions, and technical specifications to appropriate team members. •
Work directly with Inbound Inspection team and other teams, both internal and external while establishing a team atmosphere. •
Other duties as assigned.
**CB

Requirements

DESIRED MINIMUM QUALIFICATIONS: •
4 years experience in railcar maintenance planning and fleet management. •
Experience in Tank car repair, Freight car repair (all car types), railcar cleaning, and railcar coating. •
Industry knowledge of AAR and FRA rules, and Tank Regulations. •
Ability to read and interpret blue prints and technical drawings. •
Excellent verbal, written and electronic communication skills, ability to communicate with all levels of customer organization. •
Strong attention to detail. •
Exceptional organizational skills and ability to multitask. •
Computer proficiency in MS Office applications and AS400 would be beneficial.

Watco, Inc. - 16 months ago - save job - block
About this company
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Watco Companies (WCI) offers a wide-range of railcar services. Subsidiary Watco Transportation Services (WTS) runs 20-plus short-line...