The Customer Service Lead supports the Community Center by welcoming and assisting customers and ensuring that all internal and external services are provided in a friendly, efficient and effective manner. Th e primary position responsibilities and areas of impact are:
Anticipating and responding to the needs of the internal and external customer by providing useful information or alternative resources.
Ensure the operations of the Eden Prairie Community Center are maintained at a level that exceeds customer expectations.
Give work direction to the Customer Service team and other part time staff so they provide excellent customer service to citizens, customers, and employees of the Community Center, both in-person and on the phone.
Supports The Park and Recreation Department by assisting with patron relations, registrations, reservations, meetings, events, and programs.
Provides staffing support including front desk, Play Care and Concessions and administrative support such as word processing, data entry, filing, cash handling, bookkeeping and record management.
While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.
Education: CPR and First Aid certification required with 60 days of employment.
Work Experience: Minimum of three years progressive experience in a customer service/office support role ; administrative support experience including data entry, word processing, and record management; previous supervisory or leadership experience preferred .
Technical Skills: Proficiency in Microsoft Office (Word, Excel, and PowerPoint); experience with ESCOM Class software or ability to navigate a similar program required.
Physical Requirements: This position requires the ability to lift/pull/push/move/carry up to 50 lbs frequently, 50-100lbs occasionally, and over 100 lbs on a limited basis; and the ability to bend/stand/reach.
All employees are expected to contribute to the success of our organization by demonstrating the shared expectations: Customer Focus, Flexibility, Initiative, Results Orientation, Public Stewardship, and Teamwork .
Position Specific Expectations
Communication: Able to convey a message to get a point across; communicates in a clear and concise manner; able to write clearly and succinctly; tailors message to a variety of communication settings and styles.
Attention to Detail: Able to find errors in work and solve problems; anticipates issues and performs at a high level of accuracy; sets up systems to ensure errors are not repeated.
Accountability: Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts.
Sound Judgment: Able to make a decision based on the right mixture of facts; determines a course of action after weighing and analyzing different options.
Application Deadline: Open Until Filled
Review Applications: As Received
Expected Start Date: Negotiable
The City of Eden Prairie provides this information here on the Transparency page of the City website, which is available 365 days a year....