Customer Service Lead- Community Center
City of Eden Prairie, Minnesota - Eden Prairie, MN

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The Customer Service Lead supports the Community Center by welcoming and assisting customers and ensuring that all internal and external services are provided in a friendly, efficient and effective manner. Th e primary position responsibilities and areas of impact are:

  • Anticipating and responding to the needs of the internal and external customer by providing useful information or alternative resources.


  • Ensure the operations of the Eden Prairie Community Center are maintained at a level that exceeds customer expectations.


  • Give work direction to the Customer Service team and other part time staff so they provide excellent customer service to citizens, customers, and employees of the Community Center, both in-person and on the phone.


  • Supports The Park and Recreation Department by assisting with patron relations, registrations, reservations, meetings, events, and programs.


  • Provides staffing support including front desk, Play Care and Concessions and administrative support such as word processing, data entry, filing, cash handling, bookkeeping and record management.


  • While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

    Position Requirements

    Education: CPR and First Aid certification required with 60 days of employment.

    Work Experience: Minimum of three years progressive experience in a customer service/office support role ; administrative support experience including data entry, word processing, and record management; previous supervisory or leadership experience preferred .

    Technical Skills: Proficiency in Microsoft Office (Word, Excel, and PowerPoint); experience with ESCOM Class software or ability to navigate a similar program required.

    Physical Requirements: This position requires the ability to lift/pull/push/move/carry up to 50 lbs frequently, 50-100lbs occasionally, and over 100 lbs on a limited basis; and the ability to bend/stand/reach.

    City Expectations

    All employees are expected to contribute to the success of our organization by demonstrating the shared expectations: Customer Focus, Flexibility, Initiative, Results Orientation, Public Stewardship, and Teamwork .

    Position Specific Expectations

    Communication: Able to convey a message to get a point across; communicates in a clear and concise manner; able to write clearly and succinctly; tailors message to a variety of communication settings and styles.

    Attention to Detail: Able to find errors in work and solve problems; anticipates issues and performs at a high level of accuracy; sets up systems to ensure errors are not repeated.

    Accountability: Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts.

    Sound Judgment: Able to make a decision based on the right mixture of facts; determines a course of action after weighing and analyzing different options.

    Application Process

    Application Deadline: Open Until Filled

    Review Applications: As Received

    Expected Start Date: Negotiable

    City of Eden Prairie, Minnesota - 20 months ago - save job - block
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    About this company
    The City of Eden Prairie provides this information here on the Transparency page of the City website, which is available 365 days a year....