Customer Service Manager (Horticulture/Landscaping)
Shemin Nurseries - Houston, TX

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This position is responsible for overseeing all operational functions at the site including customer service, production, maintenance, transportation and safety.

Essential Duties: •

Deploy and monitor sales/service resources to ensure superior customer service throughout all product areas. •
Ensures a smooth and effective site production process including the implementation of site merchandising, loading and shipping of material, receiving and unloading of material, and superior product maintenance. •
Direct and monitor inventory control processes (cycle counts) to meet inventory turn goals and minimize scrap and waste. •
Oversee all transportation activities including scheduling and maintenance of vehicles, and site maintenance. •
Ensure compliance with all safety regulations and policies. •
Contribute as a key member of the site management team on issues of improved customer service and cost control. •
Evaluate customer satisfaction and manage a process of continuous improvement in site customer service. •
Coordinate sales/service process to enhance availability inquiries, price quotes, bids and special orders. •
Ensure the proper availability to technical support for customer inquiries.

Skills & Qualifications: •

3-5 years minimum specific experience in managing production, maintenance and service resources in an operational environment. •
In depth knowledge of horticulture industry and products •
Experience in hiring, developing, training and motivating a team •
Demonstrated commitment to superior customer service and high quality standards •
Strong customer service processes evaluation and process improvement skills •
Excellent organizational ability, a high degree of initiative •
Solid oral & written communication skills; proficiency with Microsoft Office applications •
Ability to provide input for cost analysis, planning and budgeting •
Ability to perform heavy manual tasks under varying weather conditions; •
Ability to work in adverse weather conditions; both heat and cold •
Must be physically able to lift up to 75 pounds without assistance (occasionally, regularly, routinely, throughout the course of the work day) •
Must demonstrate a thorough understanding of the body mechanics associated with safe lifting techniques and knowledge of principles of strain & sprain prevention •
BS Degree in Horticulture or related field desired; Bilingual abilities (English/Spanish) a plus

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