The Closing Representative works in a call center environment in Home Depot's Measurement Services center. The Representative's role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. The position is also directly responsible for meeting and or/exceeding sales, individual call quality and various related department goals.
MAJOR TASKS, RESPONSIBILITIES, AND KEY ACCOUNTABILITIES
60% Initiate outbound calls to customers, providing customer service by assessing customer needs and providing installation solutions.
35% Inbound calls from customers and stores, making adjustments to orders and accepting payment.
5% Review and edit of drawings in the HDMS installation program. Review and adjustment to quotes.
NATURE AND SCOPE
Position Reports to: Closing Rep Manager
Number of Direct Reports: 0
ENVIRONMENTAL JOB REQUIREMENTS
Environmental: 1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel: Typically requires overnight travel less than 10% of the time
Minimum Age: 18
Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Yrs of Relevant Work Experience: 0
Physical Job Requirements: 1. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Previous customer service or retail sales experience is preferred.
Ability to work Second Shift including weekends
Prior Call Center experience preferred.
KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES
Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast paced environment.
Demonstrated ability to effectively communicate with customers.
Ability to set priorities, plan and coordinate work activities and obtain and manager resources so that work objectives are accomplished on time.
Demonstrated knowledge of Home Depot flooring offerings.
Associates must have fluent computer skills and understanding for computer applications.
The Home Depot is the global leader in home improvement and fourth largest retailer in the world. Providing superior customer service and...