Customer Service Rep: M-F 1pm-10pm with 4 of 8 wkends - Mason, OH
Macy's - Cincinnati, OH

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Customer Service Representatives respond to in-bound customer calls regarding credit card billing inquiries, sales, service and account maintenance issues. They also must have the ability to effectively communicate through electronic messaging (via the Chat medium and/or email). Successful applicants possess excellent customer service and communication, computer, problem solving, analytical, decision making and organizational skills. The salary for this position begins at $10.00 per hour.

Key Accountabilities


Effectively answer and resolve issues regarding billing inquiries for payments, returns and sales using excellent customer service.

Effectively answer and resolve issues regarding purchases and delivery of merchandise.

Skills Summary


High school diploma or general education degree (GED) required

Excellent customer service, communication, problem solving, analytical, decision-making, follow-up, and organizational skills required

Knowledge of Microsoft applications preferred

Computer keyboarding and navigational skills required

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

About this company
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Macy's, Inc., with corporate offices in Cincinnati and New York, is one of the US's premier retailers, with fiscal 2014 sales of $28.1...