Customer Service Rep – Collections Specialist (Finance)
Security Finance 271 reviews - Lufkin, TX

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Security Finance, a leader in finance, is seeking a Customer Service Representative to join our team. We are one of the largest national leaders in the small loan industry with over 1,000 offices we offer opportunities that others cannot match! The Customer Service Representative is responsible for collections as well as providing great customer service for customers over the phone and in our office. Collections experience is not required; we will train you to do collections as you learn the consumer loan business. What we are looking for are individuals who are passionate about providing outstanding customer service.

As Customer Service Representative you will develop and maintain customer relations while minimizing delinquent debt through collections activities both by telephone and field work.

Additional responsibilities:
Providing exceptional customer service
Maintaining office cash with accuracy and security
Achieving account gain through proven loan judgment and effective customer solicitation
Ensuring compliance with state and federal lending regulations and Company policies
Ensuring prompt completion of loan applications
Ensuring compliance with company record keeping procedures


At Security Finance we understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We are proud to offer a competitive compensation and full benefits package.

Company paid Health insurance (employee only)
Competitive 401(k) with match
Life and Dental benefits
Paid holidays and vacation
Profit Sharing
Closed on Sundays


In this customer service role the majority of customer interaction will be over the phone; a friendly telephone presence and effective communication skills are essential. We are looking for a results-driven individual who thrives in a fast paced environment.

Additional requirements:
Great customer service skills
18 years of age or older
Valid driver’s license, acceptable driving record and reliable transportation
Ability to pass a criminal background check and credit check
Stable work history
Collections experience (direct first party collections/skip tracing) preferred
Sales experience, preferred
Ability to be working on the phone for the majority of the day
Flexible schedule – ability to work until 8 pm two nights a week and/or Saturday 8:30-12:30

About this company
271 reviews
Established in Spartanburg, SC in 1955, the company has now grown across 14 states and Mexico, employing thousands of professionals....