Customer Service Rep - Assoc
U.S. Foodservice - Atlanta, GA

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Basic Purpose


Provide contact and liaison between customers and the sales and distribution departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.



Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.

Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.

Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.

Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers. Respond to delivery/routing questions and issues from customers.

Respond to product inquiries from customers. Solicit sale of new or additional services or products.

Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

Contact all customers affected by product recalls and withdrawals.

Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.




: High School diploma or equivalent required. College coursework or degree desirable.

Related Experience

: A minimum of one experience in customer service call center environment required. Experience in food service distribution desirable.


: Strong computer skills / aptitudes in applications including, but not limited to, Microsoft Excel, Word, and Outlook; strong verbal communication and interpersonal skills and solid problem resolution ability required. Candidate must have a solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products. Must also be able to process multiple issues simultaneously, driving them to successful resolution

Primary Location


GA-Atlanta Metro-Fairburn






Day Job

Job Function


Customer Service

Job Level


Individual Contributor




US Foods - 15 months ago - save job - block
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Many restaurant-goers in the US can thank this company for the food on their plates. US Foods (formerly U.S. Foodservice) is the...