We are currently seeking a Customer Service Representative for our Downer's Grove, IL location! Qualified Candidates must have strong organizational skills as well as the ability to research and respond to high volume telephone inquiries and process outbound calls in a professional manner.
1.Must respond quickly and professionally to customer telephone questions and concerns while maintaining the required performance standards.
2.Process customer orders for delivery. Orders should be entered live into the company system
3.Make outbound calls to existing customers to procure orders
4.Obtain complete and accurate patient demographics and billing information including patient insurance and medical information for third-party carriers.
5.Must provide timely and accurate follow-up to telephone inquiries.
6.Provide feedback to supervisor regarding trends 7.Must be able to work in a fast paced environment handling multiple demands
8.Must be able to work prolonged periods of sitting and use of headset, keyboard and terminal 9.Perform special projects on an as needed basis for management
Minimum Qualifications / Requirements:
1.High School Diploma, BA or BS preferred
2.Mimimum 2 years experience in Call Center & Customer Service
3.Familiarity with medical terminology a plus
4.Experience with Diabetes, wound care, ostomy products
5.Excellent verbal and written communication skills
6.Bi-lingual a plus
Byram offers a busy competitive environment and promotes from within. Employees play a pro-active role in our success. We offer training, a comprehensive benefits package including medical, dental, 401K with a match and tuition reimbursement. If you feel you meet the above requirements, please submit your resume. EOE. No phone calls please!
Byram Healthcare - 2 years ago
Pharmaceutical distribution company Mediq (formerly OPG Groep) is involved in both commercial wholesaling and consumer retailing of drugs...