Customer Service Rep - Neodesha, KS
Watco Companies 18 reviews - Neodesha, KS

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General Purpose:
The general purpose of this position is to work with internal and external customers to coordinate maintenance (repair, paint/coating, cleaning) events on railcars (e.g. tank, hopper, and other freight cars) that meet the requirements with FRA, AAR, and customer requirements and Watco Companies, LLC service capabilities. Responsible for all aspects of rail car (tank cars and gondolas) repair and maintenance focusing on utilization of cutting torch and welding techniques.

Essential Duties and Responsibilities:
• Serves as the primary customer contact while answering customer questions and requests related to services on railcar maintenance

• Evaluates en-route notifications from customers ensuring Watco has received appropriate information (e.g. MSDS, cleaning certificate, drawings, shop instructions, shop records, etc.) to service railcars

• Communicates with customers using verbal and computer skills to provide required requested information while building relationships

• Prepares railcar files to ensure the Plant has the appropriate forms, documentation, drawings, and information to service railcars

• Works directly with the Inbound Inspection team to effectively ensure accuracy of estimates/BRC’s and minimize supplemental repairs

• Develops daily, weekly, and monthly railcar status reports by utilizing computer systems

• Other duties as assigned


Experience with mechanical repair of some description and accustom to working with industrial tooling. A plus to have metal fabrication, oxy fuel cutting torch, air arcing and welding experience in tank car repair, freight car repair, rail cleaning, and railcar coating.

• 4 years experience in railcar maintenance planning and fleet management

• Industry knowledge of AAR, FRA rules and Tank Regulations; Safety Rules and MSDS knowledge

• Excellent verbal, written, and electronic communication skills while communicating with all levels of the customers organization

• Ability to pay strong attention to detail, exceptional organizational skills, and ability to multitask

• Computer proficiency in MS Office applications and (AS400 is beneficial)


About this company
18 reviews
Watco Companies (WCI) offers a wide-range of railcar services. Subsidiary Watco Transportation Services (WTS) runs 20-plus short-line...