Customer Service Rep, Full-Time, Days, Central Business Office
Integris Health - Oklahoma City, OK

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Customer Service Rep, Full-Time, Days, Central Business Office (
      Job Number: 682289 )

      Customer Service Rep

      Job Code: 8321

      Position Summary:

      Responsible for receiving patient calls concerning payment of their bill and working towards a prompt resolution of their concerns. Other customers include insurance companies and other INTEGRIS facility department personnel. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

      Essential Functions:

      The Customer Service Representative's responsibilities include, but are not limited to, the following:
      * Addresses patient concerns regarding their hospital bill and/or payment-using knowledge of managed care contracts, collections practices, HIPPA regulations, and the insurance billing process.
      * Sets payment arrangements with the customer and payroll deductions for employees within established guidelines.
      * Ensures accuracy and completeness of account information.
      * Analyzes the posting functions to determine if payments and adjustments have been credited correctly. Posts correctons to patient accounts.
      * Analyzes financial form, and requests additional information as needed, to determine if patients are eligible for charity.
      * Interprets account comments to determine the necessary action to ensure reimbursement from insurance companies and patients.
      * Identifies accounts that should be referred to collection agencies, outsourcing companies and supervisors, and makes referral.
      * Verifies Medicaid eligibility for billing purposes.


      Reports to assigned supervisor

      Required Physical Demands:

      Keyboarding/Dexterity: Frequently; activity exists from 1/3 to 2/3 of the time Standing/Walking: Occasionally; activity exists up to 1/3 of the time Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally) Talking (Must be able to effectively communicate verbally): Yes Seeing: Yes Hearing: Yes Color Acuity (Must be able to distinguish and identify colors): No This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.

      Environmental Conditions:

      Normal office conditions.


      * High school diploma or equivalent required
      * 1 year previous customer service and/or collection experience
      * Must be able to communicate effectively with others in English (verbal/written)
      * Proficient at one of three patient accounting processess: billing, insurance resolution follow-up or cash posting.

      About this company
      41 reviews
      INTEGRIS is a not-for-profit organization and the state's largest private Oklahoma-owned health system with nearly 9,000 employees working...