Customer Service Rep./Medical Assistant - UF Commonwealth FPC - 11052
University of Florida Jacksonville Healthcare Inc. - Jacksonville, FL

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Accept the Challenge…Make a Difference

University of Florida Jacksonville Healthcare, Inc. has supported the University of Florida 's physician practice in Jacksonville and other northern Florida and southern Georgia communities since 1971. UFJHI provides a wide range of business services to one of the largest mixed specialty practices in the southeastern United States consisting of over 300 physicians working in 30 clinics. UFJHI is an exciting and challenging place to work. We really care about the communities and patients that we serve. Our employees work alongside nationally and internationally renowned physicians who are engaged in teaching and research as well as providing healthcare services. Primarily located in Jacksonville , Florida , UFJHI also offers a great north Florida lifestyle with countless recreational activities, museums, orchestras along with professional and amateur sports.


Scope of the Job

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician.

Essential Functions

The essential functions are the primary dimensions for performance review.


Maintains patient privacy.


Receives and directs telephone calls to the appropriate personnel. Also makes phone contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations


Maintains patient scheduling functions, and sets patient appointments through established guidelines


Interviews and completes the registration process for patients utilizing the specific service.


Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the medical treatment record and/or charge document


Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department


Prepares and maintains all clerical aspects of the medical records through established guidelines

In accordance with the Florida State Regulations, a Medical Assistant can perform the following duties under the direct supervision and responsibility of a licensed physician:


Perform aseptic procedures


Take patient’s vital signs


Prepare patients for the provider’s care


Perform venipuncture and administer routine, non-controlled medications


Administer routine stock medication under the direct supervision of a licensed physician


Observe and report patients’ signs or symptoms


Administer basic first aid


Assist with patient examinations or treatments


Operate office medical equipment


Collect routine laboratory specimens as directed by the provider


Perform basic laboratory procedures


Perform office procedures including all general administrative duties required by the physician.


Age of Patients: ___ All Ages ___ Adults Only ___ Pediatrics Only

Secondary Functions

Adhere to all regulatory requirements such as, JCAHO, CLIA, HIPAA, etc.


Must be able to perform under stress when confronted with emergency, critical, or unusual situations. Must be capable of dealing with periodic cyclical workload pressures and levels of responsibility. Required to make independent judgments without supervision. Must be able to make generalizations, evaluations, or decisions based on sensory or judgmental criteria. Must have the adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Requires the ability to work with people beyond giving and receiving instructions.



Requires excellent decision making skills and initiative. Must be very detailed oriented. Possess excellent verbal communications skills in the English language. Basic arithmetic skills are necessary for cashiering. Data entry experience required. Ability to prioritize tasks and organize workflow. Knowledge of ambulatory health care or related health care fields. Skilled in conflict resolution.


Two to four years clerical/customer service experience preferred, ideally in a health care related industry. One year experience with third party payors, and computer experience for imputing data and reviewing patient demographic material preferred. Prefer 1 year Medical Assistant experience.

Education and Certifications

High school diploma or GED equivalent required. Graduation from approved Medical Assistant program. Graduation from approved EMT military Emergency Medical Technician school may be substituted. ICD-9 and CPT coding preferred. Completion of a standard terminology course would be helpful, but not required. Certification by the American Association of Medical Assistants or as a Registered Medical Assistant by the American Society of Medical Technologists required within 90 days of hire. Certified EMT or graduate of a military medical technician school with attendant experience may be substituted for the Medical Assistant certification. Current BLS Certification.