The Michigan Humane Society (MHS) has an opening for a full-time Customer Service Representative/Animal Care Technician (CSR/ACT) at our Rochester Hills Center for Animal Care. Responsibilities include, but are not limited to: providing general information and support to the public on the phone and in person, greeting customers as they enter the facility and directing them to appropriate areas, effectively explaining procedures and protocols, screening adoption applicants, and processing adoption paperwork. The CSR/ACT is also responsible for maintaining the overall cleanliness of the adoption center and providing direct care and maintenance to all animals, including feeding, general husbandry, and cleaning enclosures. Schedule will include both weekend days and some weekdays.
The CSR/ACT must maintain a professional and positive attitude and uphold the principles and beliefs of the organization at all times; focus on solving conflicts; maintain confidentiality; listen to customers without interruption; keep emotions under control; write clearly and informatively; read and interpret standard operating procedures and protocols; follow instructions; respond to management direction; take responsibility for own actions; observe safety and security procedures; and use equipment and materials properly. Basic computer skills are a must as this position requires CSR/ACT’s to perform computer data entry on a daily basis. In addition, candidates must have a friendly, welcoming demeanor and truly enjoy working with the public.
Candidates must have a High School diploma; six to nine months of excellent customer service experience is also required. Candidates must be able to perform professionally in a pressure-filled environment; feed and water animals according to schedules and established protocol; clean and disinfect kennels, cages, and yard areas; maintain facility grounds to ensure all fecal matter and debris is removed; observe animals for signs of illness and advise proper personnel accordingly; hold animals during euthanasia process; bathe animals in accordance with established guidelines; exercise animals regularly to minimize the adoption center environment stress; and complete laundry and dish washing timely and effectively.
For best consideration, submit a cover letter and resume. The position will be posted until it is filled. No phone calls, faxes, or third parties will be accepted.