Customer Service Representative/Dispatch Services
ISG, Inc - Washington, DC

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We provide the planning required to speed a new product from concept to product launch. This covers estimate costing for each process step and recommendations of suitable markets in which to carry out each program.

Job Summary
Handles incoming service orders, directs drivers and resolves service issues.

Essential Duties and Responsibilities include the following

Works with routing specialists, route managers and the service department to optimize routes.
Dispatches drivers to calls as they are received, using information on customer needs, drivers? locations and loads, and daily factors to balance cost and speed of response.
Fields incoming calls from customers or customer service department, managing requests for pick-up or container delivery and ensuring same-day service.
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.
Troubleshoots and resolves potent ial delivery and pick-up problems before they result in service issues.
Ensures same-day service on missed pick-ups by coordinating driver movement in the field.
Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
Identifies and plans deployment for increases/decreases in route volumes, shifting resources in response to seasonal and other fluctuations.
Records and documents information and distributes to appropriate departments, including: route information, driver productivity information, sales and service issues and opportunities, safety issues, and problem stops.
Ensures accuracy and thoroughness of pick-up, container delivery, service, and driver records.

Qualifications/Education and Experience
Required: High school diploma or G.E.D, and zero to four years previous experience
. Preferred: High school diploma or G.E.D, plus additional or specialized training in transportation, logistics, or similar area of study, and zero to four yeas previous experience.

We enjoy long standing relationships with leading physicians and medical centers throughout the nation. Every stage of our projects are carefully managed including protocol writing, investigator brochure preparation, ethics committee and regulatory submission documents and clinical trial monitoring.

ISG, Inc - 11 months ago - save job - block