12:00 - 8.00pm
Mon. - Fri.
Matheson is one of the most successful welding gas and supply companies in the country. We offer a full benefits and compensation package including Medical & Dental Insurance, Life Insurance, Short Term Disability, Vacation and a top of the line 401(k) Retirement Plan.
We are currently accepting applications for a Customer Service Representative to respond to existing and prospective customers and sales concerning accepting, shipping and delivery of products and services and ensures that orders are properly invoiced. Additionally, the CSR is responsible for managing requests for products,price and technical information. This individual works closely with Sales, Marketing, Logistics and Technical Support to ensure that the customer service provided meets the performance expectations of the divisions (business/markets).
Essential Responsibilities include the following. Other duties may be assigned.
Developing customer relationships ensuring that both new and existing customers have the best possible opinion of Matheson at their first interface with the order fulfillment process by providing prompt, professional and friendly service that communicates a sincere customer focus and with a high sense of urgency.
Capturing the updating customer specific data-name, account number, item numbers/descriptions, quantities, pricing, special delivery needs, packaging/labeling, shipping and quality documentation requirements as well as billing needs per account or per order, as required.
Knowledge of our business, functional areas, products and transaction system.
Understanding the workings of a complex, transaction-based enterprise computer system so that customer/item specific data is entered and edited in a manner that results in the best possible data integrity.
Processing credits/debits and customer returns on a timely basis within defined policies and procedures to minimize impact on receivables and to ensure that customer adjustments are not an ongoing source of customer dissatisfaction.
Providing timely notification to customer's regarding changes in product availability, delivery promises or any other capability that was promised at the time order commitments are made.
Identifying and communicating opportunities or trends based upon customer requests or comments that could lead to a new market or area for improvement.
High School Diploma or GED.
Knowledge of invoicing, shipping procedures, compliance and regulations as it relates to shipping/handling of products.
3 plus years experience in Customer Service preferred.
Matheson offers competitive pay with benefits in a growth oriented environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Matheson is an EO employer - M/F/Veteran/Disability
Monster - 8 months ago