Customer Service Representative
Penske Automotive Group Central NJ/North NJ/NY M - Edison, NJ

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About Us

Penske Automotive Group, Inc. is the second largest publicly traded automotive retailer in the United States as measured by total revenue. As of July 31, 2012, we owned and operated 170 franchises in the United States and 170 internationally.

Penske Automotive Group, Inc., a $13 Billion Fortune 300 automotive retailer is seeking applicants for various exciting automotive and support positions in its North NJ/NY/NY Metro dealerships.

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Customer Service Representative

Serves as a liaison between the dealership and its customers and represents the dealership at various public relations events.

Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety.

Introduces customers to service and parts personnel, indicating shop location and hours of operation.

Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.

Develops and monitors the results of a dealership customer service questionnaire.

Implements customer satisfaction programs.
Informs salespeople of their individual performance scores and makes suggestions for improvement as needed.

Stays abreast of upcoming community events and considers ways in which the dealership might participate.

Coordinates special dealership events, promotions, and seminars.

Acts as a contact person for any special projects regarding dealership improvements.

Assists service customers during the morning service rush.

Other duties may be assigned.


Penske offers an excellent compensation and benefit package, including medical and dental insurance,
401k, and paid vacation. We also provide a positive working environment with advancement opportunities.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace.

Penske Automotive Group Central NJ/North NJ/NY M - 21 months ago - save job