Customer Service Representative
Rent-A-Center - Maryland

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JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities:


Customer Service:
  • Perform premier customer service in respect to all customers both internal and external to the partnership store
  • Complete customer service calls in a timely manner as assigned
  • Work as a cooperative member of the partnership store team and RAC Acceptance team in all operational aspects
  • Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process
  • Any other duties assigned by the Sales Manager
Account Management:
  • Review expired accounts and communicate with customers to promote timely payments
  • Maintain accurate records of past due account activity

  • Prior customer service experience
  • Minimum high school diploma or equivalent
  • Friendly with exceptional communication skills
  • Organizational and time management skills, ability to multi-task
  • Proficient with simple math calculations
  • Computer literacy/proficiency in a windows operation system


Rent-A-Center - 10 months ago - save job - block
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About this company
1,108 reviews
Our stores offer name-brand furniture, electronics, appliances and computers through flexible rental purchase agreements that allow the...