Northwest Respiratory Services has an immediate opening in our fast-paced Inbound Call Center/Customer Service Department. Customer Service duties include:
-Handling high volume telephone and faxed oxygen orders
-Data entry of customer demographics, physician's orders and equipment
-Provide over the phone customer assistance with equipment troubleshooting and/or problem resolution
-Communicate daily with 21 different branch locations regarding customer information and orders
-Work collaboratively with other customer service representatives to ensure best practices are shared and the workload is completed
This is a benefit-eligible (32+ hours/week) position, with occasional weekend and overtime shifts as needed. Our Customer Service call center is open 7 days per week, first shift.
Minimum requirements for the position:
*Must possess a high school diploma or equivalent
*Previous customer service experience
*Excellent phone skills
*Effective and timely conflict resolution skills
*Experience working in a Windows environment (+40 WPM)
*Ability to work 32+ hours per week (1st shift), with some work schedule flexibility and ability to work a 40-hour work week
*Previous experience in homecare medical equipment preferred, but not required
*Previous experience working with Brightree software is a plus
Interested applicants meeting the above requirements, please apply today!
***Please note your work schedule availability on your application
We are looking forward to hearing from you!