Northwest Respiratory Services has an immediate opening in our fast-paced Inbound Call Center/Customer Service Department. Customer Service duties include:
-Handling high volume telephone and faxed oxygen orders
-Data entry of customer demographics, physician's orders and equipment
-Provide over the phone customer assistance with equipment troubleshooting and/or problem resolution
-Communicate daily with 21 different branch locations regarding customer information and orders
-Work collaboratively with other customer service representatives to ensure best practices are shared and the workload is completed
This is a benefit-eligible (32+ hours/week) position, with occasional weekend and overtime shifts as needed. Our Customer Service call center is open 7 days per week, first shift.
Minimum requirements for the position:
*Must possess a high school diploma or equivalent
*Previous customer service experience
*Excellent phone skills
*Effective and timely conflict resolution skills
*Experience working in a Windows environment (+40 WPM)
*Ability to work 32+ hours per week (1st shift), with some work schedule flexibility and ability to work a 40-hour work week
*Previous experience in homecare medical equipment preferred, but not required
*Previous experience working with Brightree software is a plus
--2 POSITIONS AVAILABLE--
Interested applicants meeting the above requirements, please apply today!
***Please note your work schedule availability on your application
We are looking forward to hearing from you!
NRS currently provides oxygen and related respiratory products and services to thousands of customers throughout our 10-state service area....