Customer Service Representative - Associate
Associate - LabelWorks - North Mankato, MN

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Do you thrive on new growth opportunities, value collaboration and hard work, and believe there is always a better way to serve customers? Navitor is the place for you! Navitor is a leader in the dynamic print industry, and we are looking for candidates with the talent and experience to become a part of our company. Join our team of experts who are redefining what’s possible in the printing industry.

As an Customer Service Representative- Associate with Label Works, a Navitor company, you will communicate directly with our customers in a call-center work environment to provide a world-class experience for our customers. In this role, your primary responsibilities will consist of answering incoming calls, e-mails and instant messaging to assist customers with questions about product information, order status, and how to correctly place orders on an internet-based website, all while achieving the upmost service plus sales experience for our customers.

Label Works utilizes industry leading call center technology, creating a transparent environment allowing every Customer Service Representative the opportunity to excel in this position.

Required Skills:
  • Ability to multi-task through multiple computer screens, use resources efficiently, make decisions independently, and create an amazing customer experience while handling confrontational or intense situations positively
  • Knowledge of how to increase sales via suggestive selling techniques
  • Strong Mathematical skills
  • Identify process improvements in the work place, and work as a key contributor to a diversified team
  • Strong communication skills and typing skills are required
  • Previous call center experience is preferred

Taylor Corporation - 6 months ago - save job - copy to clipboard