Customer Service Representative - Brockton
W.B. Mason Company, Inc - Brockton, MA

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WB Mason Company, Inc. JOB DESCRIPTION Job Title: Customer Service Representative FLSA Status: Non Exempt Department: Customer Service Salary Range: Reports to: Customer Service Supervisor Summary : Represents WB Mason Company, Inc. in a positive manner while speaking with customers and co-workers, processing orders and responding to customer needs or requests. Essential Duties and Responsibilities : · Answers “loop” calls · Follow-through with all matters related to loop calls ie: pick-ups, research, etc · Interacts with Sales Representatives · Interacts directly with a specific group of customers · Data entry of orders received via “loop” calls, fax, e-mail or Sales Representatives · Releasing of Company Purchase Orders · Ability to learn and retain knowledge of stamps / nameplates · Communicates with Drivers to track delivery information as needed · Present and maintain a positive attitude at all times with customers and co-workers · All other duties as assigned Education and/or Experience : · Two year degree preferred · Two to three years of customer service experience preferred Knowledge, Skills and Abilities : · Exceptional customer service skills · Outstanding communication skills · Must be organized and able to manage multiple priorities · Fast and accurate data entry · Enjoy working in a fast paced, high volume environment Minimum Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed above are representative of the knowledge, skill and/or ability required. Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, speak and hear. The employee is frequently required to sit.

The employee is frequently required to use hands and fingers for data entry. The employee must regularly lift and/or move up to 15 pounds.

About this company
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Since 1898, the dedicated people at W.B. Mason have been passionate about bringing their amazingly low prices, superior delivery and...