Customer Service Representative - Call Center
Direct Energy - Chicago, IL

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Shifts available

Mon-Fri

7-4

8-5

9-6

10-7

12-9

1-10

Sat 8:30-5

Sun 9-5

Later shifts and weekend shifts preferred.

Your Career Starts at DEPP

National company growth and expansion offers open positions at many levels for career advancement;
Excellent pay and benefits with bonus programs
Excellent training and follow-up

You will be an integral part of DEPP’s success. Your patience, positive attitude, and expertise in helping our customers with their home warranty are vital. Experience in New Construction Home Builder's Warranties, Auto Warranties, or benefits are a plus. We are seeking quick learners with excellent listening and customer service skills.

Relevant Work Experience: Call Center Experience 1 years preferred

You will be Responsible for:
Customer orders for home warranties from real estate professionals and consumers
Processing claims for homeowners and assisting with warranty coverage inquiries
Placing outbound calls to service providers to handle claims
Following up with clients on claims resolution

You will be Required to :
Type 30 WPM or more
Have a professional phone manner & ability to work Independently
Maintain customer satisfaction
Demonstrate patience and professionalism

All positions require an applicant who has accepted an offer to undergo a background investigation. The investigations run are based on the nature of the position. Background investigations may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, credit check, and drug test. By applying for a position with DEPP, you understand that you will be required to undergo a background investigation should you be made an offer. You also understand that the offer is contingent upon successful completion of the background investigation and results consistent with HWA's employment policies. You will be notified during the hiring process which investigations are required by the position.

Direct Energy - 19 months ago - save job - copy to clipboard
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Centrica is centered on integrated energy operations in the UK and North America through four major brands -- British Gas, Centrica Energy,...