Customer Service Representative - Call Center (TCM)
Transamerica US - Cedar Rapids, IA

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14654

Description and Qualifications

Company Information

Transamerica Life Insurance Company, an AEGON company, is a leader in the worldwide insurance industry for over 40 years. AEGON is an international pension, insurance and financial services organization.

Division/Department

This position will be located in the Transamerica Capital Markets (TCM) division. TCM is one of the nations leading providers of annuity and life insurance products to banks, wirehouses, broker/dealers, and institutional clients. TCM primarily manufactures, administers, and services annuity products issued by several AEGON USA operating companies.

Responsibilities

Job Requisition is 14654.

This is a call center customer service rep position and the start date is April 15, 2013.

Employees will become an Annuity Specialist gaining knowledge in the Financial Services and Insurance industries.

Deliver exceptional customer service regarding fixed and variable annuities by aligning with the strategic goal to be a market leader in customer service delivery. Will be responsible for performing one or more of the following.

  • Respond to customer phone inquiries by providing prompt, friendly and thorough service, using all tools and resources available.
  • Respond and research basic and complex inquiries relating to annuity policy details, distributions, systematic payouts, claims and new business.
  • Compliance with both IMSA Code of Ethics and SEC regulations that require variable financial transactions be processed the same day received.
Qualifications

2-4 years customer service and/or office experience, preferably in insurance or a related field. Advanced education preferred. In-depth understanding of fixed/variable annuity and life insurance concepts. Able to use Microsoft Word and Excel.

Normal office environment. Fast-paced environment. May be required to lift up to 50 lbs. May be required to work in standing and/or sitting positions. Outgoing personality with the ability to communicate effectively to a variety of audiences. Excellent organizational skills and flexibility to adjust to changes in schedule, while meeting time-sensitive service level standards and deadlines. Excellent verbal and written communication, teamwork, and problem resolution skills.

Pay, Benefits, Training, Work Schedule

Pay

  • Transamerica Capital Management strives to provide a competitive starting wage based on education and experience. The starting salary range for this position is
$26,000-$30,160.

This position

also

has a variety of incentive opportunities that include (but not limited to):

*

quarterly salary increases

throughout the first year of employment based on specific performance metrics and/or skill enhancement training.

An average employee could earn up to an additional $.60/hr. in their first year of employment.

*

quarterly variable pay

where employees can earn up to an

additional $1.50/hr each quarter

depending on individual performance in the following areas: Average Handle Time, Attendance, Quality and Schedule Adherence

  • annual Short Term Incentive Compensation bonus
based on the Divisions performance in areas such as revenue, expenses and earnings.

Benefits -

This position is benefits-eligible. Transamerica offers a menu of choices from the benefit programs where employees can select from. Some of those choices are:

  • Medical, Dental, Vision plans
  • Heath Savings Account (HSA)
  • Paid training programs
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Disability Income Benefits
  • Life and Accident Insurance
  • 401k, Pension Plan, Stock Purchase Plan
  • Paid-Time Off and Holiday Pay
  • Paid Volunteer Time
  • Tuition Reimbursement
  • On-site Daycare Facility
  • On-site Fitness Facility
  • On-site Cafeteria
Training -

Extensive 7-week paid training program to learn about Transamerica, annuities, products, systems and procedures. Training hours are 8:00 to 4:30 p.m., Monday-Friday. (Employees are encouraged to be present throughout the entirety of training.)

Work schedule -

The operation hours after training will be an 8 hour shift anywhere between the hours of 7:00 a.m. to 5:30 p.m., Monday-Thursday and 7:00-4:30 p.m. on Fridays.

Overtime -

There are periods of time throughout the year when our call volume increases. These call "spikes" normally occur at the beginning of the calendar quarter and coincide with the mailing of Policyowner quarterly account statements. Call volumes during the first quarter of the year are our highest. There may be other times throughout the year when overtime could be offered based on business need.

  • This position is eligible for the employee referral program.
**Ask us about part-time positions available in the call center!

Equal Employment Opportunity

Transamerica Life Insurance Company is an equal opportunity employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, gender, age, religion, physical or mental disability, medical condition, genetic characteristics, marital status, citizenship status, military service status, or any other basis protected by law. When necessary, Transamerica Life Insurance Company will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position. Supporter of the Skills Advantage Work Ready Certificate Program.

Job

Customer Service

Primary Location

US-IA-Cedar Rapids

Organization

Transamerica US

Schedule

Full-time

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