Customer Service Representative - Customer Call Center
The TJX Companies, Inc. - Framingham, MA

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CUSTOMER SERVICE REPRESENTATIVE Schedule: Wednesday - Friday, 3:00pm-11:00pm, and Saturday & Sunday, 9:00am-5:00pm. *Hours are subject to change*
  • High volume Inbound call center responds to Calls and Emails from TJ Maxx, Marshalls, HomeGoods and TJMAXX.com customers in the United States
  • Quickly and effectively resolve customer concerns, complaints and requests, via Phone, Email and Mail during extended business hours
  • Interacts with stores, internal management, eCommerce contacts and other departments as necessary to resolve issues
  • Document all information into the customer service database
  • Work on offline projects as assigned and monitor Social Media sites
  • THIS POSITION IS CURRENTLY LOCATED IN FRAMINGHAM, MA BUT WILL BE RELOCATING TO MARLBOROUGH, MA, IN THE FALL of 2013


  • 2 or more years of retail customer service experience and/or a call center environment is required
  • Experience with Social Media moderating and/or posting on behalf of a company
  • Must have strong communication skills, typing skills and pay excellent attention to detail
  • Requires effective business writing skills and strong verbal communication skills
  • Bilingual skills are a plus
  • In addition to working weekends, Holidays may also be required
  • High School Diploma or equivalent

    What's In It For You?

    At the TJX Companies, Inc., conveniently located directly off both the Mass Pike and Route 9, you'll not
    only enjoy the security of working for a stable and profitable industry leader, but you'll also enjoy the benefits
    that go along with it, such as: Medical/Dental/Life insurance, a Dependent Care Spending Account,
    Associate Discounts and a Savings/Profit Sharing 401(k) Plan.

    Click Here for a full list of the benefits of working for The TJX Companies, Inc.

    TJX is an equal opportunity employer committed to workplace diversity.

  • The TJX Companies, Inc. - 15 months ago - save job - block
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    About this company
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    Rifling through the racks is an art at TJX stores. The TJX Companies operates about a half a dozen retail chains, including the two largest...