Customer Service Representative - Cymer
TRUMPF Inc. - Detroit, MI

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Duties and Responsibilities Procurement including pricing, delivery and quality of all spare parts by reviewing MRP and deciding what to buy and in what priority. Follow up on orders to insure timely delivery and handle problems with orders and/or suppliers. Handle correspondence (verbal/written) with suppliers. Work on quality problems with appropriate related department. Keep the supervisor aware of delivery, quality and/or pricing problems. Type purchase orders, letters, memos, correspondence and other documents as assigned. Negotiate pricing with suppliers. Work with the supervisor, product management & technical service on procuring parts for new machine products. Works with Cymer Critical Spare Lists. Ensure that parts are processed per the CSL contents as indicated by TLD and TWS. Work closely with TRUMPF subsidiaries like TWS, TKR, TTW, TJP to monitor any usage of spare parts that needs to be billed to Cymer. Monitor inventory levels of spare parts and review overstocked items and reduce inventory levels as appropriate. Work with the department team for yearly audit.. Pursue new sales opportunity and recouping of lost business. Identify competition and work with the supervisor & the management team to define and implement a strategy. Process orders from customers and coordinate the credit application procedure with the credit department. Work with the credit department on blocked, on-hold or problem accounts. If necessary create special orders for spare parts. Follow up on customer orders to insure correct and timely delivery. Negotiate volume contracts with customers in conjunction with the supervisor. Issue Return Authorization number for parts that customers intend to return following standard terms. Track open warranty return authorizations and follow up with customers to return damaged warranty parts. Invoice customers as appropriate. Investigate alternative ways of shipping to reduce shipping cost. Investigate tax, duty, customs issues related to spare parts. Supply Commercial or Accounting invoices to Cymer as soon as the parts are shipped from TWS to avoid any delays with customs. Closely monitor the status of open orders from Cymers and their shipments from TWS. Ensure invoices are issued for orders shipped complete and match them up with invoices from vendors i.e. TWS. Closely monitor prices for compliance with German list prices. Perform job & organize procedures in accordance to TRUMPF standards. Actively follow up on yearly goals assigned by the supervisor. Create reports as required for the business & instructed by the supervisor. Participate in & pursue continuous improvement initiatives (Synchro). Pursue training to improve technical and communicational skills needed to perform the job in discussions with the supervisor. Be meticulous in handling of all ERP transactions; especially on the EUV project.

Qualifications Several years experience in customer service, preferable spare parts. Must be familiar with MRP/SAP, and MS Office. Degree in a related field preferred, German language preferred.

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