Customer Service Representative - Drilling Services
GE Energy - Houston, TX

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Job Number

1616034

GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

The Customer Service Representative is a member of the Drilling Services Customer Service Team. In this role, you will provide complete support to our customers throughout the entire order process. This process begins with the quote request and runs through order administration & delivery. You will be responsible for all aspects of order management including quotation, order entry, customer communication and issue resolution.

Essential Responsibilities

The Customer Service Representative is responsible for the end-to-end customer order & delivery process

Receive and contract review of all quotation requests, purchase orders

Serve as part of a customer(s) specific team supporting all inquiries, order delivery, order expediting and meetings

Coordinate the efforts of several internal departments including engineering, pricing, manufacturing, planning, and sourcing to deliver customer expectations

Lead efforts to resolve customer issues including on time delivery and credit requests

Expedite quotes, orders, and shipments

Interface with Sourcing, Engineering, Pricing, Manufacturing and Planning for issue resolution

Serve as point of contact for customers on complaints and issue resolution

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for each of the assigned product lines

Effectively handle technical queries from assigned customers and be knowledgeable of and sensitive to business, social and cultural issues significant to their customers

Initiate and maintain service billing and tracking including issuance of service dispatch orders

Negotiate applicable concessions as they arise balancing maximum benefits / satisfaction for the customer with minimal acceptable financial impact to GE

Qualifications/Requirements

Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in a field services or customer service role)

At least 1 additional year of experience in a customer service role

ELIGIBILITY REQUIREMENTS:
Willingness and ability to work a flexible schedule

Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Desired Characteristics

Strong communication skills (internal and external) – both written and verbal

Excellent organizational and time management skills

Working knowledge of JD Edwards

Strong ability to multi-task, prioritize, meet deadlines, and attention to detail / quality

Proficient computer skills in Microsoft Office

Prior experience in preparing, coordinating, and maintaining accurate detailed documentation necessary for contract performance is preferred

Knowledge of forecasting, scheduling, pricing, warranty administration, and other related activity

Ability to interface with internal and external customers

Knowledge of markets and related customer expectations is desirable

Six Sigma training is preferred (GE employees only)

Why join one great company when you can join many? We’re passionate about making life better with new ideas and technologies. Experience personal growth and competency development as part of the GE team.

GE Oil & Gas is a world leader in advanced technology equipment and services for all segments of the oil and gas industry, from drilling and production, LNG, pipelines and storage to industrial power generation, refining and petrochemicals. GE Oil & Gas also provides pipeline integrity solutions, including inspection and data management, and designs and manufactures wire-line and drilling measurement solutions for the oilfield services segment.

GE Oil & Gas is a world leader in advanced technology equipment and services for all segments of the oil and gas industry, from drilling and production, LNG, pipelines and storage to industrial power generation, refining and petrochemicals. GE Oil & Gas also provides pipeline integrity solutions, including inspection and data management, and designs and manufactures wire-line and drilling measurement solutions for the oilfield services segment. As part of its customer focus and commitment, GE Oil & Gas exploits technological innovation from other GE businesses, such as aviation and healthcare, to continuously improve oil and gas industry performance and productivity. GE Oil & Gas employs more than 33,000 people worldwide and operates in more than 120 countries.

Learn more about GE Oil and Gas Today!

To stay connected with exciting news and the latest job opportunities from GE AMSTC, Aviation, Oil & Gas, Power & Water and Transportation, follow us on twitter:

@geconnections

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GE Energy Management is helping solve the world’s toughest energy challenges through the design of leading technology solutions for...