Customer Service Representative - Exeter, RI
Carousel Industries 31 reviews - Exeter, RI

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Position Overview:
To provide support in dispatching the appropriately trained resource to service Carousel Maintenance and T&M customers in a timely manner with customer satisfaction as the goal.

Receive telephone and/or email requests for performance of services

With training, CSR will create service orders upon developing understanding of the request to ensure that the proper resource is assigned to the request

Works directly with technicians to ensure on-time performance is met, in accordance with customer expectations

Verifies equipment availability and shipment times with vendors

Following up with requestor of service(s) ensuring, through internal and external coordination, that the details of the work have performed to customer satisfaction

Follows up with vendors to ensure paperwork is received at time of work performed to allow CSR ample time to verify accuracy of vendor invoicing

Works as a team member to ensure all responsibilities are met at the close of the business day

Performs other projects and assignments as required

Required Knowledge and Experience:
Experience as a Customer Service Representative or as a Dispatcher

Telecommunications knowledge a plus

High School diploma or equivalent

Interest in being customer liaison with excellent written and verbal skills

Experience with computer and database management programs

Team player

About this company
31 reviews
Carousel Industries is the premiere technology solutions provider; designing, implementing and maintaining powerful converged communication...