Customer Service Representative - Fleet Services
American Traffic Solutions - Tempe, AZ

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Job Description:
Our Customer Service Representatives in Fleet Services
handle all routine customer service calls from vehicle
renters, rental agencies and fleet vehicle drivers.
These include: violation inquiries, account status,
payment information, etc. Additionally, these
representatives interface with our business clients,
their customers, as well as internal stakeholders. The
qualified candidate must enjoy delivering superior
customer service, be comfortable with extended customer
telephone contact, and work with minimal supervision, be
able to defuse and resolve customer disputes within
identified guidelines, while exhibiting world-class
customer service skills and unyielding professionalism.

Key Responsibilities:
  • Answer telephone calls from vehicle renters and other
associated agencies and businesses
  • Handle telephone calls in a timely, efficient,
courteous and supportive manner demonstrating a
commitment to excellence at all times
  • Take/process electronic payments, general inquiries,
violation information and account status requests
  • Utilize escalated resources as necessary and send
appropriate disputes to the research group
  • Create clear and complete documentation and notes for
all inquiries
  • Maintain accurate product knowledge and understand all
products and services available to our customers

Required Knowledge, Skills & Abilities:
  • High School Diploma or GED
  • 2 years customer service experience
  • Proven ability to interact effectively with customers
and colleagues, to defuse and resolve difficult customer
service issues in a timely, effective manner with
courtesy and professionalism
  • Excellent written/verbal communication skills
  • Prior track record in environments where success is
measured by quality and customer feedback
  • Strong computer skills using Microsoft Office (Word
and Excel) with the ability to learn and navigate a
variety of computer systems/software
  • Ability to remain calm and professional during
escalated calls
  • Ability to provide clear and concise information over
the telephone
  • Demonstrated ability to follow up and follow through
for our callers

Preferred Knowledge, Skills & Abilities:
  • 2 years of experience in a fast-paced call center
Work schedules between: Monday-Friday, 7:00 am – 5:00 pm
Training: Monday-Friday, 8:00 am-5:00 pm (first 3 weeks)
Target Training Class Date: TBD
Req. Code : 397
Division/Department : Call Processing
Skills : Customer Service - > Call Center

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