Customer Service Representative - Fleet Services
American Traffic Solutions - Tempe, AZ

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Job Description:
Our Customer Service Representatives in Fleet Solutions
handle all routine customer service inquiries from
vehicle renters, rental agencies and fleet vehicle
drivers. These include: violation inquiries, account
status, payment information, etc. Additionally, these
representatives interface with our business clients,
their customers, as well as internal stakeholders. The
qualified candidate must enjoy delivering superior
customer service, be skilled at handling phone contacts
and creating professional email/fax replies. Working
with minimal supervision, able to defuse and resolve
customer disputes within identified guidelines, while
exhibiting world-class customer service skills and
unyielding professionalism for every interaction are
expectations of the role.

Key Responsibilities:
  • Answer telephone calls and email/fax inquiries from
vehicle renters and other associated agencies and
businesses
  • Handle telephone calls and email/fax inquiries in a
timely, efficient, courteous and supportive manner
demonstrating a commitment to excellence at all times
  • Take/process electronic payments, general inquiries,
violation information and account status requests
  • Utilize escalated resources as necessary and send
appropriate disputes to the research group
  • Create clear and complete documentation and notes for
all inquiries
  • Maintain accurate product knowledge and understand all
products and services available to our customers

Required Knowledge, Skills & Abilities:
  • High School Diploma or GED
  • Minimum of 2 years customer service experience,
including both phone and email/fax exposure in a
fast-paced, quality driven environment.
  • Proven ability to interact effectively with customers
and colleagues, to defuse and resolve difficult customer
service issues in a timely, effective manner with
courtesy and professionalism
  • Excellent written and verbal communication skills
  • Strong computer skills using Microsoft Office
(Outlook/Word/Excel) with the ability to learn and
navigate a variety of computer systems/software
  • Ability to remain calm and professional during
escalated calls
  • Ability to provide clear and concise information over
the telephone or by email/fax
  • Demonstrated ability to follow up and follow through
for our callers
Req. Code : 443
Division/Department : Call Processing
Skills : Customer Service - > Call Center

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