Job ID: 5816
In a consumer-driven environment where patient and customer satisfaction is essential, we help healthcare and commercial providers not only stay on top but also go beyond what their patients and customers expect. We answer more than 150,000 unique calls per day. This call volume requires our staff to be highly skilled to interact with patients and customers as seamlessly as possible.
Essential Duties and Responsibilities:
- Answer urgent and non-urgent phone calls from patients and customers and take messages to relay to clients. Must take detailed, critical, pertinent and relevant patient/customer information to help expedite the providers response time to the patient.
- Enter patient/customer information into customized computer system for client records.
- May be called upon to provide detailed information to clients regarding a call.
Education and Experience:
- High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
- Ability to read, write and comprehend the English language (or Spanish language, if applying as Spanish speaking coordinator/representative); the ability to effectively document and present information both in one-on-one and / or small group situations to management, customers, clients and other employees of the organization.
- Data entry skills
Monster - 17 months ago
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