Customer Service Representativ e
Grove City, PA
HOW TO APPLY: All applicants must apply online at www.usis.com
This position will support the second shift ~ 1:45 PM to 10:15 PM
CSR’s must have the ability to function efficiently within a fast-paced, high volume call center assisting callers with applications, completing applications, and providing the status of applications in progress.
Maintain a professional, courteous, and friendly demeanor while serving as the initial contact for customers completing applications.
Advise applicants of fingerprinting locations and provide directions as needed.
Inform applicants of the status of their application and/or fingerprints in accordance with TSA prescribed information.
Supply information to customers whose fingerprints have been rejected.
Keep abreast of current security policy procedures.
Demonstrate the ability to effectively discern the proper channeling for a customer request.
Standards and Measurement:
Feedback indicates that external contact is courteous, helpful, and reflects positively on USIS.
Monthly call volume statistical data.
Real-time call monitoring.
Positive interaction, support, and cooperation with management and all team members.
Salary – Salary for this position is $10.48 per hour.
Posting – This position will be posted externally and internally.
How to Apply – All applicants must apply online at www.usis.com.
USIS values diversity in its workforce and encourages minorities and women to apply. USIS is an Affirmative Action, Equal Opportunity Employer.
Administrative – Basic computer literacy including Word, Excel, and other Microsoft Office Suite programs. Applicants must demonstrate the ability to complete multiple tasks with accuracy and minimal supervision.
Interpersonal – Superior ability to develop rapport with others in a team, as well as individual setting; Ability to communicate effectively verbally; Ability to listen, organize, and follow through on requests; Applicants must demonstrate excellent communication and grammar skills, attendance, and a positive attitude.
Analytical – Ability to analyze information from various sources, in numerous formats, and interpret the information.
Technical – Accurate typing skill and basic computer literacy; Must be comfortable with using office machinery including fax, copier, and telephone systems.
Team Effectiveness – Ability to collaborate with customers or other team members to improve team effectiveness.
Physical Requirements – Ability to sit or stand for extended periods; Moderate lifting; Able to walk moderate distances. Applicants must be able to work the afternoon shift.
Other – Applicants must be able to work a variety of shifts to include daylight, afternoons, and evenings.
USIS ISD - 21 months ago