Customer Service Representative - Grove City, PA
USIS ISD - Grove City, PA

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Customer Service Representativ e

Grove City, PA
        HOW TO APPLY: All applicants must apply online at

        This position will support the second shift ~ 1:45 PM to 10:15 PM


        CSR’s must have the ability to function efficiently within a fast-paced, high volume call center assisting callers with applications, completing applications, and providing the status of applications in progress.


      • Maintain a professional, courteous, and friendly demeanor while serving as the initial contact for customers completing applications.
      • Advise applicants of fingerprinting locations and provide directions as needed.
      • Inform applicants of the status of their application and/or fingerprints in accordance with TSA prescribed information.
      • Supply information to customers whose fingerprints have been rejected.
      • Keep abreast of current security policy procedures.
      • Demonstrate the ability to effectively discern the proper channeling for a customer request.
      • Standards and Measurement:
      • Feedback indicates that external contact is courteous, helpful, and reflects positively on USIS.
      • Monthly call volume statistical data.
      • Real-time call monitoring.
      • Positive interaction, support, and cooperation with management and all team members.
      • Salary – Salary for this position is $10.48 per hour.

        Posting – This position will be posted externally and internally.

        How to Apply – All applicants must apply online at

        USIS values diversity in its workforce and encourages minorities and women to apply. USIS is an Affirmative Action, Equal Opportunity Employer.

        Administrative – Basic computer literacy including Word, Excel, and other Microsoft Office Suite programs. Applicants must demonstrate the ability to complete multiple tasks with accuracy and minimal supervision.

        Interpersonal –
        Superior ability to develop rapport with others in a team, as well as individual setting; Ability to communicate effectively verbally; Ability to listen, organize, and follow through on requests; Applicants must demonstrate excellent communication and grammar skills, attendance, and a positive attitude.

        Analytical –
        Ability to analyze information from various sources, in numerous formats, and interpret the information.

        Technical –
        Accurate typing skill and basic computer literacy; Must be comfortable with using office machinery including fax, copier, and telephone systems.

        Team Effectiveness –
        Ability to collaborate with customers or other team members to improve team effectiveness.

        Physical Requirements –
        Ability to sit or stand for extended periods; Moderate lifting; Able to walk moderate distances. Applicants must be able to work the afternoon shift.

        Other – Applicants must be able to work a variety of shifts to include daylight, afternoons, and evenings.