Customer Service Representative - Health Claims (TPA/Insurance)
Zenith-American - Dallas, TX

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Great opportunity for an individual with strong customer service skills in the health claims field!

Responsibilities include:

1. Assists a variety of callers including insured, agent, provider, and/or internal customers.

2. Answers customer inquiries in a timely, efficient, and accurate manner.

3. Verifies eligibility and benefit coverage and explains pending or finalized claims to callers.

4. Resolves simple issues to the satisfaction of the customer.

5. Follows through to ensure all questions and issues are resolved.

6. Contributes to team tactics to meet defined goals.

7. Meets established attendance and punctuality guidelines.

8. Additional duties, as assigned.



1. High school diploma or GED

2. Ability to meet quality and production standards on a consistent basis

3. Must be PC literate, with Basic to Intermediate skills using MS Office products

4. Strong communication skills, including written and verbal

5. Basic to Intermediate analytical skills

6. Must have a high level of credibility and maintain confidentiality

7. Ability to pass pre-employment tests (office skills, typing, 10-key)

8. Strongly prefer previous experience in the health claims industry.

This is a full-time position in a bargaining unit. Zenith American offers competitive pay and benefits, casual dress and more. Send resume and cover letter referencing job #036-2013 to [Click Here to Email Your Resumé] or fax to (312) 329-7958. Visit us at . We are an equal opportunity employer.

Zenith American Solutions (formed by the merger of Zenith Administrators and American Benefit Plan Administrators) is a premier, national third-party administrator (TPA) for employee benefit plans. We serve as administrator, manager or technology service vendor for corporate employers, government entities, trade associations, and Taft-Hartley benefit trust funds, through our national network of service centers. We currently have 1200+ employees located in 36 offices across the nation. We combine technology and proven practices with national resources and a local presence for our clients. Come and find out about the great things going on at Zenith American.

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