Do you believe in what you do? Can you feel it? Do you have what it takes? How strong is your commitment? These are the types of questions we encourage our 52,000 associates to ask themselves every day. They are thinkers, doers, believers, achievers, leaders... You can sum up the Sitel culture in three words: Vision. Passion. Purpose. These words are the heart of Sitel and embody everything we do.
Summary of Primary Job Responsibilities
As a Customer Service/Sales Professional, you will be taking inbound calls within the guidelines/goals established by the client and contact center management. The position consists of learning and retaining a working knowledge of new and existing accounts, gathering and verifying customer information and entering into the computer system, assisting customers with account specific information such as billing inquiries, processing of payments, troubleshooting technical issues, and explaining new products and services offered.
High school diploma or equivalent.
Must demonstrate excellent communication skills.
Must demonstrate an enthusiastic approach to customer service.
Basic familiarity with computers and computer software. Ability to navigate multiple data entry systems and other relevant applications. Keyboard skills required.
Ability to probe, assess customer needs, and appropriately resolve issues.
Advanced problem-solving skills and ability to handle customer issues at a high level of complexity.
Ability to change troubleshooting approach based on customer knowledge.
Ability to adapt to a regularly changing environment and flexibility with scheduling.
$7.75 Hour with $1.00 nightshift differential
When businesses need a little help in taking care of their customers, teleservices company Sitel (formerly ClientLogic) wants to be there....