Customer Service Representative - PRN
Patient Account Services - Palm Harbor - Palm Harbor, FL

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Works with customers to address inquiries and concerns related to the patient’s account.

Talk with customers by phone or in person to obtain information needed to complete tasks

Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns

Reconcile accounts according to insurance contracts

Review accounts for appeal requests and forward appropriately

Review accounts for duplicate or charge errors, forwarding to audit if necessary

Correct or add insurance information to bill account

Encourage payment from patient through credit card, check or payment arrangement

Answer all inquiries from customers promptly (generally the same day received) whether the inquiries are via telephone or mail

Assist patient account inquiries by courteously supplying accurate and timely information, including bills

Follow all guidelines and policies for PAS employees, both general policies and those specific to customer service activities

Maintain a courteous and professional attitude with customers and coworkers

Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

Other duties as assigned



Communication - communicates clearly and concisely, verbally and in writing

Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

Interpersonal skills - able to work effectively with other employees, patients and external parties

PC skills - demonstrates proficiency in PC applications as required

Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately


High school diploma or GED required


At least one year of customer service experience required

Relevant education may substitute experience requirement



Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 25 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations