Position subject to budget approval.
Customer Service Representative position available in Security Services located on Central Campus.
Provide customer service via telephone and in person. Assist with general security questions. Maintain databases and files.
Characteristics, Duties and Responsibilities
1. Access/ID card Issuance – Provides Access Cards by verifying employment and student status before taking photos and producing card (this will not be the primary position for this task, but will be an additional resource). Manages vendor and contractor access to the separate campuses including issuance and return of visitor access cards and visual identification.
2. Manages the database and handles the Parking Record management-Student/Staff parking record.
3. Security Report Management - Performs daily review and file maintenance of reports generated by the campus security department and Contracted Police Officers for Clery, Dept. of Education, SBI, Risk Management, HR and providing appropriate information to those affected areas; makes copies of reports for the public. Completes follow-up investigations or notify command staff if additional investigation is needed (IACLEA).
4. Property Control Function – Manages lost/found property on Central Campus as well as evidence from a crime that is not going to be turned in to CMPD. This includes paperwork completing the chain of custody and attempts to locate the rightful owner and completing chain of custody paperwork when items are returned to rightful owner and/or put up for auction or to be destroyed (IACLEA).
5. Answers Security Administrative Call Line and provides answers to simple requests or inquiries as a source of information. Assists Security and Emergency Management administration personnel with daily tasks such as facilitating training for security officers and coordination of tasks with contracted maintenance.
6. Other duties as assigned.
High School Diploma or GED required. One year of customer service and office experience
Knowledge, Skills, Abilities and Worker Characteristics:
Knowledge of Standard office procedures and equipment
Knowledge of computer and office applications
Ability to work well with diverse backgrounds
All applications for this position must be submitted on-line and must include the following additional documents:
Conditions of Employment:
Salary placement will be on Range G($25,913 $38,051/annual). Initial placement for new employees is customarily at entry level through 25% percentile ($25,913- $28,938/annual). Probationary period for new Classified employees is 6-months. Work year is 12 calendar months. The normal workweek for this position is 40 hours. Ability to work a flexible schedule, which may include off-shift hours, evening and weekend assignments may be required of any position.
CPCC offers an excellent benefits package to full-time employees including Health, Dental, Vision, Retirement, Life Insurance, Flexible Spending Accounts, Education Benefits, Disability and more. For a complete listing of benefits offered at CPCC please visit our website at Benefits .
CPCC is an Equal Opportunity Employer.
History of CPCC
Since its beginning, the College has been a national pacesetter in education. Standouts on the CPCC roster include a Pulitzer Prize winner, a Metropolitan Opera star, an Olympic gold medalist, a Medal of Honor winner, a television actress, and a pro football player. Countless others — chefs, healthcare providers, technicians, real estate brokers, paralegals, firefighters, law enforcement officers, trades people, and others who serve our community — share CPCC’s proud tradition.
CPCC has been providing educational opportunities since 1963, the year that the North Carolina General Assembly passed the community college bill. From its inception, the College was innovative in its teaching methods. CPCC soon garnered national recognition for its individualized instruction and computer-assisted instruction. In 1970, the College was invited to join the prestigious League for Innovation in the Community College, and is still an active member.
Dr. Tony Zeiss, CPCC’s third president, has led the College since December 1992. He is devoted to the mission of CPCC and to serving students and the community through customized training and workforce development. Under his direction, CPCC became a multi-campus community college in 1996 with the conversion of the North Area Learning Center in Huntersville to the North Campus. Four other campuses subsequently opened; Levine Campus in 1998, the Harper Campus in 1999, the West Campus in 2001, and the Cato Campus in 2002. CPCC now has full-service campuses across Mecklenburg County.
CPCC has grown from a small College with a dozen programs serving 1,600 students to one with over 100 degree, diploma, and certificate programs serving approximately 70,000 people in an array of credit and noncredit offerings. The College is the county’s premier workforce development resource, offering its educational services throughout the area.
Central Piedmont Community College - 17 months ago