Are you an organized problem solver? Do you want to be part of a fun and dynamic company? Then OpenLane wants to hear from you!
OPENLANE is the leading online wholesale marketplace for used vehicles in North America. The wholesale used car marketplace connects businesses that are sellers of used vehicles (such as manufacturers, leasing companies, rental companies, corporate fleets and automotive dealers) with businesses that are buyers and sellers of used vehicles (automotive dealers).
OPENLANE is looking for a Customer Service Coordinator in our Mesa office. In this role you will be responsible for:
Tracking units and taking ownership of all open issues pertaining to your assigned dealerships and/or consignors.
Handling escalated calls from buyers.
Handling account adjustments based on management guidelines.
Proactively calling dealers with information pertaining to their transit times.
Working with internal groups via Heat Tickets, Cases or other communications to problem solve
Multi-task between phones, reports and web-based information.
The Ideal Candidate will possess:
Experience in dealing with escalated calls
Strong verbal and written communication skills.
Strong interpersonal communication skills.
Good working knowledge of MS Outlook, Word and Excel.
Ability to organize tasks according to changing incoming developments.
Transportation Industry or Auto Dealership a +.
Strong problem solving skills and accountability.
OPENLANE, Inc., a subsidiary of KAR Auction Services, is the leading online wholesale marketplace for used vehicles in North America. The wholesale used car marketplace connects businesses that are sellers of used vehicles (such as manufacturers, leasing companies, rental companies, corporate fleets and automotive dealers) with businesses that are buyers of used vehicles (automotive dealers). It is a very large market, with over 23 million wholesale transactions, valued at close to $200 billion, annually. OPENLANE is headquartered in Redwood City, California with significant offices in Mesa, Arizona and Toronto, Ontario. The company has over 350 employees and is growing rapidly.
We provide competitive compensation for full-time employees at all of our locations. We also offer a comprehensive benefits package, including a selection of medical and dental plans, vision care benefits, flexible spending accounts (for health care and dependent day care), 401(k) Plan, basic life and accidental death insurance, supplemental life insurance, and paid vacations and holidays.