Customer Service Representative - UF Callahan FPC - 10789
University of Florida Jacksonville Healthcare Inc. - Callahan, FL

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Accept the Challenge…Make a Difference

University of Florida Jacksonville Healthcare, Inc. has supported the University of Florida's physician practice in Jacksonville and other northern Florida and southern Georgia communities since 1971. UFJHI provides a wide range of business services to one of the largest mixed specialty practices in the southeastern United States consisting of over 300 physicians working in 30 clinics. UFJHI is an exciting and challenging place to work. We really care about the communities and patients that we serve. Our employees work alongside nationally and internationally renowned physicians who are engaged in teaching and research as well as providing healthcare services. Primarily located in Jacksonville, Florida, UFJHI also offers a great north Florida lifestyle with countless recreational activities, museums, orchestras along with professional and amateur sports.


Scope of the Job

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Essential Functions

The essential functions are the primary dimensions for performance review.


Provides a standard of excellence as it relates to customer service for patients and other customers.


Maintains patient privacy.


Receives and directs telephone calls to the appropriate personnel. Also makes phone contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.


Maintains patient scheduling functions, and sets patient appointments through established guidelines.


Interviews and completes the registration process for patients utilizing the specific service.


Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the medical treatment record and/or charge document.


Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.


Prepares and maintains all clerical aspects of the medical records through established guidelines.


Correctly utilizes all required electronic systems.

Secondary Functions

Adheres to all regulatory requirements such as, JCAHO, CLIA, HIPAA, etc.


Must be able to perform under stress when confronted with emergency, critical, or unusual situations. Must be capable of dealing with periodic cyclical workload pressures and levels of responsibility. Required to make independent judgments without supervision. Must be able to make generalizations, evaluations, or decisions based on sensory or judgmental criteria. Must have the adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Requires the ability to work with people beyond giving and receiving instructions.



Requires excellent decision making skills and initiative. Must be very detailed oriented. Basic arithmetic skills. Ability to prioritize tasks and organize work flow.


Two to four years clerical/customer service experience preferred, ideally in a health care related industry. One year experience with third party payors, and computer experience for imputing data and reviewing patient demographic material preferred. Data entry experience required.

Education and Certifications

High school diploma or GED equivalent required. ICD-9 and CPT coding preferred. Completion of a standard medical terminology course helpful, but not required. CPR certification preferred.